After-Sale Phone Technician at Kilimall

Duties & Responsibilities:

• Diagnose and repair a wide range of phone issues, including screen replacements, battery replacements, and software troubleshooting.
• Perform rigorous quality checks on repaired phones to ensure optimal performance.
• Maintain accurate records of spare parts and inventory levels.
• Document all incoming and outgoing phones, including repair details and customer information.
• Provide excellent customer service, addressing customer inquiries and resolving issues promptly and efficiently.
• Continuously identify opportunities to streamline repair processes and improve efficiency.
• Collaborate with team members to meet daily targets and maintain a positive work environment.

Requirements:

• Relevant academic certification from a recognized training institution
• Technical Expertise: In-depth knowledge of smartphone hardware and software.
• Proven experience in repairing various phone models and brands.
• Strong problem-solving and analytical skills. Meticulous attention to detail and accuracy.
• Effective time management and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a team environment. multaneously.
• Enthusiasm for learning and a passion for marketing and sales.