Aftersales Manager at Peugeot Kenya

• We are looking for a self-motivated and proactive individual who is highly devoted to driving business growth. This position requires a strong emphasis on business development, with a focus on increasing sales volume and profitability, specifically through after-sales activity. The ideal candidate will have a proven track record of achieving sustainable development by meeting sales and management objectives, including targets for turnover and profitability. They should prioritise maintaining customer loyalty to ensure long-term success.

Duties and Responsibilities

• Maintain and increase the turnover and profitability of the After-Sales business.
• Develop sales promotions suited to the local market (integrating the Agent Network) to win customers and build loyalty.
• Satisfy the customers by providing service which meets both their needs and the relevant standards.
• Implement the Brand’s set-price deals in line with local sales operations.
• Observe and monitor competition in the local maintenance and repair market.
• Create development plans; forecasting sales targets and growth projections.
• Identify potential market opportunities by attending meetings, networking events, and exploring other relevant channels.
• Establish relationships with potential partners to expand nationwide distribution.
• Unlock new avenues for growth by diligently researching organisations and individuals to uncover business prospects.
• Forge impactful connections and cultivate positive relationships with both current and prospective clients, fostering trust and loyalty that drive business success.
• Explore untapped markets and cultivate strategic trade channels and partnerships to boost sales growth.
• Collaborate with different departments within the organisation to craft impactful sales and marketing strategies.
• Develop detailed financial projections and set clear sales targets.
• Ensure fulfilment of responsibilities within the framework of delegated authority, with a specific emphasis on compliance with company regulations (such as safety, working conditions, and discipline) as well as legal and contractual obligations
• Conduct analyses and implement strategies to elevate the service centre’s reputation and increase its competitiveness.
• Manage relationships with the brand and key market stakeholders such as suppliers and insurers.
• Oversee the department's Quality Management System to ensure standards are upheld.
• Maintain strong work relationships and an efficient team environment through active engagement (treat team members fairly, ensure that best working practices and company rules are complied with, foster social cohesion within the group and keep team members informed.)
• Oversee personnel management tasks such as disciplinary actions, conflict resolution, and career development. Define remuneration systems and monitor salaries in alignment with management directives.
• Ensure full compliance with legal, regulatory, and contractual obligations for both employers and employees, including attendance tracking, adherence to company rules, holiday management, monitoring working hours, and ensuring health and safety measures are implemented effectively.
• Coordinate equipment maintenance activities and manage related accounting and physical inventory tasks.
• Ensure that validity and benchmarking inspections are carried out - Define investment plans and monitor maintenance of equipment and tools, including IT tools.
• See that the workshop is clean and tidy, that the premises are well maintained and that work clothes are properly managed.
• Ensure that safety regulations and relevant legislation are complied with in the workshop.

Education

• Must have a Bachelor’s degree in Engineering from a reputable learning institution.
• Must have a second degree in a business-related course, or a Master’s in Business Administration (MBA).

Experience

• 7-10 years of dedicated work experience within the automotive industry, showcasing a deep understanding of its dynamics.
• Strong background in production, workshop, or industrial operations, with proven hands-on experience.
• Demonstrates innovation in problem-solving and process improvement.
• Exceptional communication skills paired with fluency in IT tools.
• Competent in managing complex projects, adept at multitasking effectively.
• Exhibits excellent organisational abilities, ensuring smooth workflow and task prioritisation.
• Excels in autonomy, confidently navigating through uncertainty with resilience and composure.
• Highly proficient in utilising Word, Excel, Outlook, and PowerPoint for seamless task execution and presentation.