Head of Business Development, Marketing (BDM) & Care Management (CM) at Aga Khan Development Network (AKDN)

Job Summary

• Develop and strengthen corporate relationships and customer relations to increase the business’s visibility and reputation.
• Lead the business development and marketing team and supervise their efforts/activities to introduce new campaigns and make decisions that drive sales growth.
• Plan, coordinate, execute, track, and report the implementation of complete business plans to meet, rather, exceed, all business targets as per approved budget.
• Develop new products in line with needs of all types of clients and customers.
• Oversee the entire Care Management function collaborating with all stakeholders including insurance and other corporate clients, patients, care providers and ensure continuity of business with projected growths.
• Ensure an appropriate documentation and reporting system for patient or visitor complaints/grievances is maintained and ensure all those complaints and grievances are resolved, and feedback provided in compliance with current AKHS standards and other regulatory guidelines.
• Collaborate with all Departments, as well as all staff (medical, nursing, allied health and general) to plan and improve systems in response to needs and concerns of all stakeholders.
• Ensure completion of departmental reports in a timely manner.

Required qualifications, attributes and experience

• Degree in Business administration or related field from an accredited college or university.
• Professional qualification in PR, Communications and/or Marketing, Care Management.
• 7 - 10 years of progressively responsible work related to the position.
• Experience in structuring and building high-performance teams/departments.
• Ability to plan, organize, prioritize & work both collaboratively and independently.
• Skilled in objectivity, empathy and is sensitive to patients, visitors and the environment.
• Ability to maintain confidentiality of sensitive information.
• Exceptional interpersonal and patient service communication skills while working collaboratively with all stakeholders.