Agent Management Team Leader at Koko Networks

Your Role:

As Agent Management Team Leader Agent Management, you will be responsible for the relationship and performance management of KOKO Agents assigned to you and their sales promoters. You will drive the acquisition of customers through Joint Business Planning (JBP) with Agents and the execution of activations and direct sales activities. You will need to achieve targets related to growing our customer base.

What you will do

• Oversee the performance and relationship management of KOKO Agents assigned to you
• Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents
• Execute activity plans to ensure delivery of targets
• Ensure effective execution of all Agent Network sales processes through the sales cycle to enable a positive Agent and customer experience
• Train Agents and promoters on the KOKO way of selling
• Engage collaboratively with in-house Agents and customer support teams
• Gather market intelligence and customer feedback and share back to commercial leadership

What you will do

• Bachelor's degree from an accredited university, preferably in a business-related area of study
• 3+ years experience in a similar position ideally from FMCG or Telco
• Commercial acumen
• Good planning and organizational skills
• Ability to work under pressure and with minimum supervision
• Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
• Unquestionable Integrity