Agents Payroll & Benefit Specialist at APA Life Assurance Company Ltd

KEY RESPONSIBILITIES

Agency Payroll, Commissions & Benefits

• Prepare, validate, and process monthly agency payroll, commissions, overrides, retainers, incentives, and approved benefits within established timelines.
• Process adjustments, reversals, clawbacks, advances, recoveries, and statutory or authorized deductions accurately.
• Maintain agent benefit, allowance, and entitlement records, including enrollment, claims administration, and exit benefit processes.
• Implement approved career path programs, sales force benefits, incentive schemes, and campaigns in line with company policies.

Data Management, Reconciliations & Controls

• Verify and maintain accurate agent master data, bank details, tax information, agency codes, and remuneration records.
• Reconcile remuneration, payroll, benefits, policy, and finance data across relevant systems, including the General Ledger.
• Investigate and resolve discrepancies, duplicate or missing payments, incorrect deductions, and outstanding account balances.
• Maintain complete audit trails and support internal and external audits, compliance reviews, and control improvement initiatives.

Agency Operations Support

• Track sales force account debits and credits, ensuring accurate recovery and clearance of advances and outstanding balances.
• Support coding of sales teams in accordance with company guidelines.
• Facilitate onboarding of sales teams and ensure provision of approved tools of trade.
• Coordinate sales management meetings, awards forums, and other agency support activities as assigned.
• Support learning and development initiatives for the sales force, including coordination of training programs and academies.

Reporting & Stakeholder Management

• Prepare monthly reports and analysis on commissions, payroll, incentives, benefits utilization, deductions, recoveries, variances, and outstanding issues.
• Track, report, and maintain records for sales force business acquisition activities, employer markets, and partnerships.
• Respond promptly to remuneration and benefits-related queries and provide statements where required.
• Collaborate with internal and external stakeholders to resolve operational, payroll, and benefits administration issues, escalating high-risk matters where necessary.

Compliance & Governance

• Ensure compliance with company policies, delegated authority limits, regulatory requirements, and applicable tax laws related to payroll and benefits administration.
• Safeguard confidentiality of payroll and remuneration information.
• Identify process improvement opportunities through reviews, audits, and data analytics.

ACADEMIC QUALIFICATIONS

• Bachelor's Degree in Accounting, Finance, Business Administration, Human Resources, Insurance, or a related field.

JOB SKILLS AND REQUIREMENTS

• Numerical accuracy and strong reconciliation skills.
• Analytical thinking and problem-solving capability.
• Knowledge of internal controls, compliance, and confidentiality standards.
• Advanced Excel and data analytics skills.
• Strong written and verbal communication skills.
• Stakeholder management and interpersonal skills.
• Planning, organization, and time management skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Attention to detail and commitment to quality service delivery.

PROFESSIONAL QUALIFICATIONS

CPA, ACCA, CIFA, IIK, LOMA, HR, or Insurance qualification is an added advantage.

EXPERIENCE

• Minimum 3-5 years' relevant experience in payroll, commissions, agency operations, finance, benefits administration, or insurance operations.
• Working knowledge of payroll systems, ERP systems, insurance administration systems, agency management systems, and advanced Excel.