Airport Officer – (LGW) at Kenya Airways

Brief Description        

• By delegation of authority and as the responsible officer at the station, oversee the day-to-day operations in consultation with the Airport Manager whilst ensuring implementation of the station management system. Ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities.

Detailed Description        

• Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level agreement and in accordance with the company policies and procedures and relevant regulatory authorities.
• Oversee efficient passenger handling at check in, boarding and arrivals for positive pleasant customer experience and ensure achievement of passenger satisfaction and comfort.
• In the absence of the Station Manager, liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures and represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Direct, monitor and control the departure process for on time departure of flights within the established safety and security procedures.
• To foster and maintain good working relationship with other airlines and airport stakeholders to facilitate smooth Kenya Airways (KQ)operations.
• Plan, brief, supervise and ensure efficient allocation of tasks and responsibilities to staff for optimal shift performance.
• Consult, communicate and disseminate information as appropriate to passengers, staff and third-party service providers to eliminate lapses in service delivery/recovery.
• Prepare and file all flight handling reports and other reports for effective management of information.
• Deputize the station manager when he/she is out of Station/away from duty.
• Promote company image to enhance public relations and customer loyalty.

Job Requirements        

• University graduate or relevant Higher Diploma
• Experience in all round airport handling with at least 3yrs in supervisory role.
• KQ - Dangerous Goods Regulations Category 10 (CAT 10)
• Station/Ground Handling Management (IATA) or equivalent
• Passenger Handling Training
• Financial Management/Cost Control Awareness
• ALTEA DCS – CM and FM
• Supervisory Skills

Additional Details        

• Computer literate
• Excellent negotiation skills
• Ability to lead, guide& motivate a team
• Strong analytical skills
• Good planner
• Excellent communication and interpersonal skills