ALX Hub Operations Specialist at Sand Tech Holdings Limited

The Hubs Operations Specialist will play a critical role in driving the expansion and efficient operation of ALX Tech Hubs across Kenya. This role will be responsible for identifying new locations, managing the build-out of hub spaces, and overseeing the daily operations of all hubs. The ideal candidate will ensure that each hub operates smoothly, is fully equipped, and provides a safe and supportive learning environment for all learners. The role requires strong project management skills, a keen eye for detail in facilities and vendor management, and a proactive approach to addressing operational challenges.

Hub Expansion

• Location Identification: Scout and select strategic locations for new ALX Tech Hubs in cities across Kenya.
• Contract Management: Lead the contracting process with property owners and service providers to secure new hub spaces.
• Project Management: Oversee the construction and setup of new hubs in collaboration with construction project managers.
• Regulatory Compliance: Ensure all necessary permits and regulatory approvals are obtained for new hubs.
• Budgeting & Cost Management: Monitor and control financial aspects related to hub expansion, including capital expenditures for construction and setup.
• Vendor Relations: Manage vendor and contractor relationships to ensure timely and efficient setup of new hubs.

Operations and Facilities Management

• Hub Operations: Oversee the day-to-day operations of all hubs, ensuring operational efficiency and timely resolution of any issues.
• Facility Maintenance: Ensure that all hub facilities are clean, safe, and well-maintained for learners, handling repairs and maintenance needs as they arise.
• OPEX Management: Track and manage operating expenses, ensuring timely payment for utilities, security, and other ongoing operational costs.
• Resource Management: Maintain an updated inventory of equipment and resources needed for hub operations.
• Health & Safety Standards: Ensure that all hubs comply with health and safety regulations, including emergency procedures and cleanliness.
• Learner Engagement: Create a welcoming environment that supports the learners' needs, addressing any issues that may arise in a timely manner.

Operational Troubleshooting: Respond quickly to operational challenges, ensuring minimal disruption to the learning process.

ROLE REQUIREMENTS

• 5+ years of experience in managing the operations of multiple facilities, coworking spaces, or educational hubs.
• Experience with project management and leading expansion projects. 
• Bachelor’s degree or professional certifications in project management, operations management, business administration any relevant certification is a plus.
• Fluency in English (verbal and written).
• Facility Management: Strong understanding of facilities maintenance, health and safety regulations, and building operations.
• Vendor and Contractor Management: Experience negotiating and managing relationships with external vendors, contractors, and suppliers.
• Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what’s best for our customers at all times  
• Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need
• Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing
• Interpersonal skills: you have a collaborative mindset and can work well with others
• Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow
• Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation
• Time Management: Ability to prioritize tasks and manage multiple hubs and expansion projects concurrently.
• Budgeting and Financial Management: Competence in managing budgets, operating expenses (OPEX), and financial reporting.