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  • Posted: Mar 10, 2023
    Deadline: Not specified
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    Antara Health scales patient-centered health care for everyone by adding AI-assisted health navigation to make the hard parts of healthcare easy for patients and providers. Patients, especially those with chronic ailments, enjoy comprehensive health and financial protection, concierge care coordination, and peace of mind knowing they and their loved ones ...
    Read more about this company

     

    Enterprise Customer Engagement Manager

    We’re growing quickly and we need your help

    We’re looking for an experienced software-engineer who is passionate about creating the future of healthcare to join our unique team. As a software developer, you’ll be the brain behind crafting, developing, testing, launching and maintaining the system. You are passionate in understanding the business context for features built to drive better customer experience and adoption.

    Responsibilities:

    • Lead data-driven adoption, expansion and renewal strategy for Antara’s corporate customers
    • Own long term customer retention:
      • Develop irreplaceable relationships with customers (HR Managers, Insurance executives)
      • Identify, manage & mitigate at-risk customers
      • Manage customer escalations
    • Own customer onboarding, adoption, and expansion
      • Map customer business requirements for health benefits and employee wellness
      • Conduct quarterly business reviews with customer executive teams and stakeholders
      • Identify business opportunities for further engagement w/customers and expansion of Antara’s service offering
    • Identify opportunities to improvement of Antara’s service offering

    Requirements:

    • Bachelor’s degree in marketing, communications, or equivalent practical experience
    • 5+ years of experience owning corporate engagement, customer success with organization leaders
    • Desired areas of experience:
      • Healthcare, especially primary care and telemedicine
      • Corporate human resources, especially employee assistance plans
      • Health insurance sales, and schema relationship management

    Method of Application

    Interested and qualified? Go to Antara Health on www.antarahealth.com to apply

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