Partner Experience Lead at Apollo Agriculture

Your Day-to-Day:

You will be responsible for the recruitment, training, and performance management of Apollo’s growing network of agro dealer partners. You will build systems to scale our network of agro dealer partners from 300+ agro dealers today to 1,000+ agro dealers across the country. This will require owning the full partner lifecycle from recruitment to churn:

• Recruitment: How can we recruit and onboard 1000+ high-performing agro dealers scalably and efficiently, without a significant ground presence, by leveraging our world-class technology and business intelligence teams?
• Training: Build repeatable, efficient, and effective training systems. How can we build automated systems that train agro dealers to represent our brand and values ensure they are offering repeatable, world-class customer experience?
• Performance Management: Build systems that ensure continuous performance management of our agro dealers and the Agrodealer Success Team You will build the team, innovate and lean into the intersection of operations and technology to systematically manage the performance of 1000+ agro dealers without a significant on-ground management presence. You will also build, manage, and motivate the Agrodealer Success Team that supports our agro dealers from our HQ, including setting KPIs, hiring required staff, and effectively managing the rapidly growing team with consistent team training and performance reviews

You will also spend significant time both in the field working directly with our partners and in the data to continuously collect insights, review trends, and make recommendations for product and process improvements that enable scale.

You:

• Have 5+ years of experience in a relevant field, ideally, in a technology start-up, or in an agricultural context.
• Have heart and grit! You care deeply about your work and work tirelessly to see your team succeed.
• Have world-class interpersonal, networking, and influencing skills. Success in this role will require you to nurture relationships internally within your team and with leaders of other teams and to also deeply understand the perspectives and needs of Apollo’s customers, external stakeholders, and channel partners.
• Will be required to supervise and oversee the planning and execution of the customer-partner overall experience. This includes liaising with other teams to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
• Will be in charge of delivering a seamless customer experience across all stages and touchpoints in the partner & customer input pick-up journey and helping the company continually achieve greater efficiency, while driving higher customer satisfaction, NPS, and customer retention.
• Have experience and are skilled at interpreting and leveraging insights from data to constantly enhance the customer experience. The ability to extract useful, actionable information from data, along with strong problem-solving skills, will be essential for success in this role.
• Have the ability to understand business objectives and align team goals in service of these objectives.
• Have an aptitude for technology, and can continuously review and improve the tools and technologies that help the business deliver, manage, measure, and improve the customer experience.

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
• Make magic happen to solve hard problems and always come with solutions when challenges arise.
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
• Offer a dynamic environment that fosters talent, collaboration, and growth.
• Take pride in our work and share the responsibility to see it through from conception to deployment.
• Back up our talk with a competitive compensation and benefits package and challenging projects.
• Value autonomy, honesty, transparency, and respect.
• Are excited to hear from you!