Application Engineer (DC Power) at Vertiv Co

About the job

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

Some of your key responsibilities as an Application Engineer @Vertiv will include:

• Provide technical support Sales for DC Power products and solutions;
• Provide Sales with pre-sales technical support when building proposals, quotes and tenders;
• Develop technically and price competitive applications for DC Power products to fulfill customer requirements where standard products do not fit;
• Manage the relationship between Sales teams and the Line of Business;
• Create product and application presentations for customers and consultants;
• Provide technical trainings to sales teams;
• Work with Product Management and Sales teams to feedback on issues with current products and provide input around new products;
• Constantly monitor the market for trends and competitor activities.

Technical support

• Review RFQs and identify customer requirements/specifications;
• Provide sales and pre-sales support with technical support of product specifications and applications;
• Standard product selection based on customer requirements;
• Coordinate with factory engineering departments for specific technical requests;
• Find, develop and work with local companies to complete Vertiv portfolio.

Special applications - Configure-to-Order (CTO)

• Configure solutions in Configure-One (C1) where standard products do not fit;
• Define feasibility and costs of solutions/products;
• Integration, coordination and support the internal pre-sales and/or external suppliers;
• Prepare relevant technical documents;
• Internal support for project management team and sales;
• Presentation/explanation of solution to sales organization;
• Interact with Engineering and Manufacturing once customer order is received.

Qualifications and work experience

• School Background: engineering background or equivalent education with proven field experience;
• Previous working experience: experience in DC Power products and installation, especially for Datacenter or equivalent;
• Solid experience matured in adjacent markets and in similar positions.

Basic Skills

• Language skills: fluent English written and verbal required;
• Excellent IT skills (Word/Excel/PowerPoint) and Customer/Sales orientation.

Core competencies

• High focus on customer needs;
• Practical experiences with DC Power products;
• Experience in quoting/proposing/installing/ managing projects;
• Disciplined, self-motivated and proactive;
• Able to combine long term and short-term goals by setting priorities;
• Organizational skills and familiar with a decentralized environment but at the same time able to work in a team;
• Ability to interact with all levels within the organization from entry level to executive;
• Proficient in using C1 and Oracle Sales Cloud;
• Experience with AutoCAD or similar CAD systems;
• Well informed on standards and contractual regulation issues.