Application Support at DIB Bank Kenya Limited (DIBBKE)

Key Responsibilities

• To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits.
• To provide expertise as a Team Member for the Application Support Team.
• To update the superiors as per the reporting structure on the status of the overall issues and resolutions
• To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team.
• To maintain updated knowledge with respect to relevant technology, equipment, and/or systems.
• To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines.
• To provide on-call support and problem resolution for computer applications, including post office hours and holidays.
• All the above accountabilities including but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Education:

• Bachelor degree / Diploma in Computer Science or equivalent.

Training/Skills

• Application Management skills
• Process Management skills
• Knowledge of Islamic Banking principles and Shariah laws

Work Experience :

• Minimum 3 years of experience in similar domain.

Competencies:

• Problem Solving
• Assertiveness
• Team Orientation
• Flexibility