Applications & Development Manager at Medecins Sans Frontieres (MSF)

Under the supervision of the ICT & Facilities Coordinator, the Applications and Development Manager will lead the business automation efforts of MSF Eastern Africa through the identification and implementation of solutions that increase operational efficiency.

The Manager will perform comprehensive systems planning and assessments, allowing for the development and implementation of digital strategies that address operational requirements. This role involves leading end-to-end analyses, synthesizing and refining needs, and ensuring they are clearly documented and understood by all stakeholders.

Additionally, as a supervisory role, the Manager will work closely with the IT Coordinator to plan for future needs and develop the Applications team to support the organization's strategy.

Tasks & Responsibilities

• Collaborating with IT and functional stakeholders to establish strong relationships and effectively elicit, analyze, translate, validate, and document business requirements, pain points, or opportunities using best-practice techniques and methods.
• Preparing pre-project documentation such as business cases, request for proposal (RFP), vision/scope, technology investment requests, briefing notes, business analysis plans, etc.
• Identifying security and compliance requirements, including associated roles with the business process, and ensuring they are considered in the solution design.
• Assisting in the selection and implementation of software solutions, including performing gap fit analysis of a selected solution to requirements.
• Working collaboratively with all members of the IT team to ensure that all application issues are addressed in a timely manner to minimize disruption to the provision of IT services.
• Track key success factors & best practices from active/previous initiatives. Make sure both are fully revisited at the beginning of any new project.
• Support the analysis and resolution of IT issues pre/post deployment.
• Help drive towards excellence by ensuring best practices are implemented and business/internal controls are in place, known, understood and followed.
• Support monitoring the efficiency of the operations and coordinating execution of Continuous Improvement initiatives.
• Build and manage a team of developers, providing guidance and support to ensure business continuity.
• Ensure that all projects are delivered on time, within budget, and with high quality.
• Create and manage Azure VMs, test environments, production instances, and other resources used in the development and running of applications.
• Monitor and optimize cloud resource consumption to ensure that costs are kept within budget.
• Manage application licenses, upgrades, and other DevOps-related activities.
• Develop and maintain documentation for all DevOps-related activities.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Implement and maintain security controls to protect the company's applications and data

Qualifications

• University or Technical school degree in Computer Science, Information Systems, or related discipline.
• Minimum of 5 years of experience in software application development (including experience with modern web technologies, databases, and application frameworks), with at least 2 years in a leadership role.
• Strong technical skills in app development, programming languages, and software development methodologies.
• Experience leading technical projects e.g Tier 1/Tier 2 ERPs from conception to completion.
• Experience with project management, including project planning, budgeting, and resource allocation.
• Knowledge of regulatory compliance requirements, such as GDPR and CCPA
• Experience leading a Microsoft Dynamics ERP implementation is a strong asset.
• Azure DevOps experience is desirable.
• Experience in the NGO sector is a plus.

Required Skills and Competencies

• Excellent leadership skills, with a proven ability to manage and motivate teams of developers.
• Experience with Agile methodologies and tools.
• Strong problem-solving and analytical skills.
• Excellent communication skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
• Knowledge of business automation tools, such as robotic process automation and business process management systems, is a plus.
• Ability to work effectively with cross-functional teams.
• Experience managing relationships with external partners and vendors.