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  • Posted: Sep 8, 2022
    Deadline: Not specified
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    BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.
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    Applications Support Officer

    Job Purpose

    Provide user support for in-house developed applications.

    Responsibilities and Accountabilities

    • Develop and automate reports on the Jasper BI platform
    • Code review and liaising with digital team for changes
    • Perform UATs on systems developed by digital team
    • Migrate source code developed by both the digital team from UAT to Live Environment and third-party vendors for the ongoing projects
    • Support of internally developed applications – this will include troubleshooting and resolving program bugs and errors.
    • Support for API’s implemented for application integrations - this will include troubleshooting and resolving program bugs and errors.
    • Address system access challenges
    • General housekeeping of systems such re-indexing, patch fixes, etc.
    • Database backups and restores
    • Develop reports and data extraction queries on need basis
    • Manage service accounts for the various applications
    • Proactively evaluate existing applications to ensure optimal functionality and perform updates

    Key Performance Indicators

    • Improve service availability of software applications;
    • Enhance software resilience by incorporating security by design development principle; Nil vulnerabilities detected on software vulnerability scans;
    • Optimise software code for enhanced operational efficiency.
    • Develop, test and deploy applications in line with the project schedule and budget.

    Minimum Requirements (Academic, Professional and Work Experience)

    • 1-year experience;
    • A degree in information systems, computing studies, IT or any other related fields;
    • Knowledge of programming languages like SQL, Java and .Net Languages;
    • Interpersonal skills;
    • Previous experience as an application support analyst or a similar role;
    • Knowledge of software design and programming principles;
    • Professional certifications such as Microsoft’s MCSD or MCPD would be of added advantage.

    Competencies and Attributes (Personal traits and technical skills)

    • A flair for creating well-presented software that is technically sound;
    • Outstanding analytical, problem-solving, and communication skills;
    • Collaborate with co-workers to facilitate the creation of large, complex developments, as required;
    • Excellent organizational and time management skills;
    • Self-driven, flexible, and innovative.

    Application deadline is 13thSeptember 2022.

    Method of Application

    Send your Current CV and an application Letter to recruitment@boakenya.com

    Build your CV for free. Download in different templates.

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