Applications Support Officer at Bank of Africa Kenya Limited

Job Purpose

Provide user support for in-house developed applications.

Responsibilities and Accountabilities

• Develop and automate reports on the Jasper BI platform
• Code review and liaising with digital team for changes
• Perform UATs on systems developed by digital team
• Migrate source code developed by both the digital team from UAT to Live Environment and third-party vendors for the ongoing projects
• Support of internally developed applications – this will include troubleshooting and resolving program bugs and errors.
• Support for API’s implemented for application integrations - this will include troubleshooting and resolving program bugs and errors.
• Address system access challenges
• General housekeeping of systems such re-indexing, patch fixes, etc.
• Database backups and restores
• Develop reports and data extraction queries on need basis
• Manage service accounts for the various applications
• Proactively evaluate existing applications to ensure optimal functionality and perform updates

Key Performance Indicators

• Improve service availability of software applications;
• Enhance software resilience by incorporating security by design development principle; Nil vulnerabilities detected on software vulnerability scans;
• Optimise software code for enhanced operational efficiency.
• Develop, test and deploy applications in line with the project schedule and budget.

Minimum Requirements (Academic, Professional and Work Experience)

• 1-year experience;
• A degree in information systems, computing studies, IT or any other related fields;
• Knowledge of programming languages like SQL, Java and .Net Languages;
• Interpersonal skills;
• Previous experience as an application support analyst or a similar role;
• Knowledge of software design and programming principles;
• Professional certifications such as Microsoft’s MCSD or MCPD would be of added advantage.

Competencies and Attributes (Personal traits and technical skills)

• A flair for creating well-presented software that is technically sound;
• Outstanding analytical, problem-solving, and communication skills;
• Collaborate with co-workers to facilitate the creation of large, complex developments, as required;
• Excellent organizational and time management skills;
• Self-driven, flexible, and innovative.

Application deadline is 13thSeptember 2022.