Collections Manager at Asante Financial Services Group

Skills for the role

• Strong organizational awareness.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Ability to learn fast, ask questions and solve problems.
• Ability to handle changing tasks and priorities and adapt quickly.
• Ability to establish partnerships with service providers and vendors.
• Strong computer proficiency.
• Excellent active listening skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Project management skills.
• Budget management skills.
• A vision for the role.

Minimum Job Qualifications and work experience requirement (Academic, training, languages, etc.)

• Bachelor’s in Commerce, Business Administration ,Finance/Accounting or a related field.
• Excellent analytical skills
• Excellent computer skills in Microsoft Office (Excel and Word)
• Fluent spoken and written English and Kiswahili
• 5+ years’ experience handling a defaulted clients’ loan book and/or experience with handling defaulted clients loan book being collected by external collection agencies
• Experience with CRM.
• Motivated and able to self-manage and work independently

Key Performance indicators

• Ensure above 90% collections efficiency in the outsourced defaulted account portfolio
• Ensure invoicing is executed and shared to the EDC partners by the 5th of every month
• Monthly performance reviews with EDC partners with key recommendations for EDC performance improvement and client feedback from outsourced portfolio for internal review and improvement
• Weekly collections reports from EDC partners with additional client feedback from outsourced portfolio for internal review and improvement
• Ensure collections reports are sent to EDC partners every day
• Monthly collection process audits to ensure appropriate communication across are always adhered to by EDC collection partners.