Asset Finance Recovery Officers at Watu Credit Limited

As an Asset Finance Recovery Officer, you will be responsible for timely identification, recovery, last attempt debt collection, and eventually repossession of assets where the other methods of debt management/loan collection have been exhausted with no positive outcome from the clients.

A successful Asset Finance Recovery Officer is expected to adapt to the fast-paced culture of the company, the market, and the customers we serve.

Our customers are entrepreneurs, thus as a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Asset Finance Recovery Officer is engaged with the community we serve and is committed equally to the goals of both the company and the customers.

Key Responsibilities:

• Monitoring and controlling the assigned Asset Finance Portfolio using Company software
• Identifying and engaging for purposes of loan compliance, the overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up is deemed not effective
• In cooperation with other members of the Asset Finance Recovery team, prioritizing the collection assignments in accordance with our collection policy
• Proposing the best client handling and debt collection strategy to the Recovery Team and the Head of Asset Finance Recovery
• Using GPS tracking technology, identifying the location of the collateral and approaching the client at the field
• Identifying and applying the most efficient communication tactics to persuade overdue clients to close their loans and return to payment compliance
• Repossessing collateral once all previous communicational attempts have failed
• Maintaining records and providing daily feedback on the outcome of assignments and the number of collections to the Head of Asset Recovery
• Providing training and sharing knowledge with new employees/interns/trainees employed by the Company within the team

Knowledge, Skills, and Experience Required:

• Diploma in a relevant field
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Practical experience in motorbike riding (with and without a load) on busy Kenyan roads
• Must possess a valid Driving License Class A1, & A2
• Excellent communication and presentation skills including written communication
• Integrity, enthusiasm, and passion for continuous learning and development
• Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
• Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
• High attention to detail and internal control