Assistant Customer Care Officer/Senior at Pharmacy and Poisons Board

Job Specification:
Duties and Responsibilities

• Receiving and channeling incoming calls to the respective destinations;
• Booking outgoing calls and facilitate conversations betweencallers and receivers;
• Carrying out routine testing of exchange lines and switchboard facilities;
• Ensuring that defective equipment is repaired accordingly;
• Maintaining records of telephone equipment and peripherals;
• Updating the calls register by recording the necessary details of calls;
• Confirming visitors’ identification documents;
• Responding to customer enquiries and directing them to the respective destinations;
• Maintaining a register on all complaints raised by customers / visitors;
• Providing good customer care service.

 Person Specifications

For appointment to this grade, a candidate must have:

• Served in the grade of Assistant Corporate Communication Officer for a minimum period of four (4) years;
• Diploma in any of the following disciplines: - Mass Communications; Customer Care; Public Relations or equivalent qualification from a recognized institution;
• Proficiency in computer application
• Demonstrated merit and ability as reflected in work performance and results.