Assistant – Information Systems at Amref Kenya

PRIMARY RESPONSIBILITIES

Requirements Gathering (15%)

• Engage users in understanding their needs for the CRM and Qlik.
• Assist the Head of Business Systems in analysis and user design.
• Work with the Head of Business Systems to consolidate the requirements and develop them into a software design.

Software Development (30%)

• Develop CRM patches as per the approved design review.
• Develop new software features as per the requirements document.

Software Testing (10%)

• Write and implement test scripts of software developed in consultation with the software owners and the Head of Business Systems.
• Do reworks on bugs and errors that may emanate from the software testing process.
• Work with software vendors in testing and doing reworks for the CRM.
• Conduct user acceptance tests with users.

User Support (15%)

• Support users on issues that are raised on service desk.
• Conduct periodic checks with users on their experience with the CRM.
• Support users in usage of the CRM, both corporate and user-specific software.

Systems Maintenance (15%)

• Ensure all software under the Business Systems unit are well updated and patched.
• Do patches of software for preventive, adaptive or corrective purposes.

Dashboards and Reports Development (15%)

• Develop dashboards and reports from Qlik as per user requirements.
• Update dashboards on the consolidated corporate reporting platform.

REQUIRED QUALIFICATIONS

Education and Professional Qualifications

• Bachelor’s degree in Information Technology, Computer Science or other relevant fields, with focus on Software Development an added advantage
• Knowledge of SQL Server management.
• Knowledge of HTML, JavaScript, PHP, Python and other relevant web design coding languages
• Extensive knowledge of CSS and JS methods for highly responsive web applications
• Knowledge in use of business intelligence platforms

Required Qualifications and Experience

• 1-3 years of relevant experience supporting CRM activities and users
• Experience in implementation of projects using agile methodology
• Ability to interpret systems designs
• Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines
• Proven experience in Domain-driven design architecture.
• Experience with mission critical, 24x7 systems
• Proven experience in software development using Microsoft C# MVC, fluent API
• Experience working in an Agile Environment
• In-depth experience with relational databases

Skills and Competencies

• Knowledge in agile programming methodology
• Good communication skills
• A team player
• Knowledge in software engineering methodologies
• Knowledge in object-oriented programming
• Knowledge in PowerApps/Power Automate development
• Knowledge in Qlik dashboards development