Assistant Manager (Corporate Communication) (MG4) at National Social Security Fund (NSSF)

Reporting to the Manager (Corporate Communication) he/she will be responsible for Overseeing implementation of publicity strategies and campaigns and preparation of media press releases.

KEY RESPONSIBILITIES:

•  Organize media briefings, Broadcast interviews, Press conferences on current Fund affairs;
•  Analyze media coverage in regard to NSSF’s targeted audience;
•  Implement customer satisfaction survey recommendations;
•  Supervise the production of content for internal publication from contracted service providers;
•  Write and review proposals for Corporate Social Responsibility events;
•  Develop customized promotional messages for publicity and advertisement;
•  Analyze and monitor customer complaints lodged and developing customer value proposition strategies for handling of customer complaints effectively; and
•  Implement the Fund’s customer service charter and implement and monitor the communication policy.

JOB REQUIREMENTS/SPECIFICATIONS:

•  Bachelor’s Degree in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution;
•  Master’s Degree in any of the following disciplines: Communications, Public
• Relations, Journalism or related field from a recognized institution is an added advantage;
•  Professional Qualification in any of the following disciplines: Communications, Public Relations, Journalism or related field from a recognized institution;
•  At least ten (10) years’ work experience, three (3) of which should be in a supervisory position;
•  Membership to a professional accredited body related to Communications, Public Relations or Journalism or other related field, such as the Public Relations Society of
• Kenya (PRSK), International Association of Business Communicators (IABC) and in good standing;
•  Management course from a recognized institution; and  Proficiency in computer applications.