Assistant Manager: Customer Engagement at NCBA Group

Job Purpose Statement

The Assistant Manager, Customer Engagement is responsible for driving incremental high-quality customer growth for the Bank through relationship deepening and customer engagement initiatives. They will be responsible for driving increased primary bank behaviors and customer retention by developing and implementing strategies for customer lifecycle engagements and user experiences across multiple channels and tactics.

Ideal Job Specifications

Academic:

• Bachelor's Degree in Business, Marketing, Communications, or related field Professional:
• Experience in a customer-centric, data-driven marketing role, preferably within CRM/Loyalty

Desired work experience:

• Possess 4-5 years’ experience gained in consumer banking environment; while exposure in customer experience management and branch operations is highly preferred.

Ideal Job competencies

Technical Competencies

• Customer Journey Mapping Skills
• CRM Experience
• Strong Excel and data modeling skills
• Strong communication skills: listening, verbal,
• Experience in analyzing marketing data, building reports, and synthesizing data for stakeholders.
• Problem-solver with a positive and solution-oriented

Behavioral Competencies

• Self-motivated, and highly responsible, able to work independently and results oriented.
• Customer-focused mindset and good written communication skills.
• Well-organized, proactive, with an attitude to embrace changes and challenge the status quo.
• Ability to clearly articulate and drive a vision
• Ability to take a small budget or tight timeline and build inspirational and integrated campaigns across customer touch points.
• Innovative and out of the box thinker.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.