Assistant Manager (Kisii)-Individual Life at Kenindia Assurance Company Limited

Main Purpose of the Job- (Job Summary)

To drive individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Kisii Branch office.

Main Responsibilities

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Kisii Branch office
• Carrying out office administration and ensuring compliance with the County and National Government
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Kisii Branch
• Planning and driving brand awareness and penetration to grow market share in the Nyanza Region
• Ensuring compliance with regulatory and statutory requirements
• Preparing, monitoring and reporting of the Life business budgetary allocations in Kisii Branch
• Leading and managing the Life business related communication at the branch
• Identifying, implementing and benchmarking best practices in management
• Ensuring customer service to both internal and external client by providing required support in the agency management
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Any other duties assigned

Key deliverables

• Delivering growth and profitability
• Recruitment and training of sales force
• Offer excellent customer service to policyholders and claimants

Key Indicators

• Agency and Unit Managers
• HR
• IT
• Finance
• Internal Audit
• Risk
• Customers
• Service providers
• Regulator
• Suppliers

Academic Qualifications

• Bachelors degree in any business related course

Professional Qualifications

• Charterd Marketer
• Diploma in Insurance (AIIK)
• ACII

Key Job Skills (specific to the job)

• Marketing skill
• People management skill
• Finance literacy
• Analytical skill
• Investment management
• Insurance Skills (special Category)
• Life business management skill

General Skills

• Communication skills
• Interpersonal skills
• Customer Service
• IT skills (fluency)

Our Competencies/Behaviours

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Experience

• At least 5years of relevant experience
• Work experience in Marketing of Life Business products within the region is an added advanatage