Assistant Manager, Network and Infrastructure SG 4 at SonySugar Limited

Reporting to Manager, ICT, the position is responsible for planning, implementing and maintaining the Company’s Network, Hardware, Related Software, and Communications Infrastructure.

Specific responsibilities will include:-

• Assessing the performance and availability of hardware and software related to servers, storage, networks, and communication systems; Designing, implementing, maintaining and upgrading new technologies including LAN/WLAN performance and monitoring tools, software and data backup technologies;
• Ensuring that all the ICT Systems are up to date, have valid licenses and maintenance contracts tgr5;
• Periodically review and update departmental policies and procedures on network and hardware;
• Work collaboratively with management to identify and prioritise institutional needs, develop cost/benefit analysis, IT budgets, schedules and capacity plans;
• Supervising and monitoring of network and infrastructure staff, prioritizing work, infrastructure design, continuous quality improvement and staff development;
• Analysing and identify infrastructure requirements and initiate improvements projects;
• Overseeing installation, configuration and maintenance of multiplatform systems hardware, software and components including virtualisation of hardware;
• Ensuring minimum interruption to ICT Systems by maintaining and troubleshooting all networks and computer-related downtimes;
• Ensure effective and efficient security systems that ensure network, systems and data security and recovery from internal and external security threats;
• Facilitate automation of all offices including inter-office communication including securing and maintaining the register of all ICT hardware and equipment;
• Establish a strong working relationship with external support partners in order to enhance productivity and manage costs including vendor negotiations, hardware/software selection, , and vendor escalation;
• Developing implementation plan of the ICT Strategy and policies on Networks and Infrastructure;
• Developing of procedures and tools to ensure that users are accorded fast responses to the front to end ICT users;
• Developing, maintaining and improving the Service Level Agreement on all the functions to improve efficiency in the Networks and Infrastructure Division;
• Providing technical guidance on all matters related to High Availability, Redundancies, Backups and Recovery of the ICT Systems;
• Developing of Technical Specification documents of all ICT Projects and Equipment and ensuring that the product delivered meets the initial specifications;
• Ensuring timely implementation, monitoring & Completion of ICT projects within your division;
• Overseeing the development and implementation of ICT business disaster management strategies to ensure Company’s network systems, establishments and the physical environment, data and users are protected against cyber-attacks, risk exposure, unauthorized access, data loss and corruption;
• Performing duties that might arise from time to time as directed by the HICT.

Job Specification/Requirement:

• Master Degree in the relevant field will be an added advantage
• Bachelor's degree in Information Technology, Information Systems, Business Information Technology (BBIT), Computing Science and Technology, or equivalent qualification from a recognized University;
• Certification in Cisco Certified Network Associate (CCNA) or other network security certifications, Microsoft Server 2019 and Microsoft Exchange Server 2023 are a MUST HAVE.
• Proficiency in project management, excellent communication skills, and often industry certifications like IT Security/Cybercrime, COBIT/ITIL, CCNA or equivalent shall be considered as an added advantage.
• Familiarity with a mid to large ICT business enterprises preferred
• Excellent Communication and Leadership Skills
• Minimum relevant work experience of five (5) years;
• Senior Management Course will be an added advantage;
• Membership to professional Body where applicable.
• Computer Proficiency.
• Fulfilled the requirements of Chapter Six (6) of the Constitution.