Assistant Manager, Registration & Compliance at National Social Security Fund (NSSF)

Reporting to the Manager, Registration & Compliance he/she will be responsible for analyzing inspection reports from field offices, employer files and system compliance reports for correspondence with field offices.

KEY RESPONSIBILITIES:

• Analyze Inspection Reports from field offices, employer files and system compliance reports for correspondence with field offices;
• Ensure follow-up on customer enquiries and complaints;
• Oversee preparation of periodic departmental and field operation reports as well as inter departmental and external correspondences;
• Carry out quality assurance audits in the field offices;
• Undertake/participate in the implementation of departmental projects/committees and update the registration and collections manager;
• Carry out performance analysis and document reviews for target setting;
• Review Key Performance Indicators, targets in conjunction with Branch and Regional offices; and

Participate in member education forums periodically.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution is an added advantage;
• Professional qualification in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• At least ten (10) years’ relevant cumulative work experience, three (3) of which should be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing;
• Management course from a recognized institution; and
• Proficiency in computer applications.