Assistant Manager Trust Administration at ICEA Lion Group

• The Assistant Manager – Trust Administration is responsible for overseeing the end-to-end administration of the Trust Funds portfolios, ensuring accurate, timely, and compliant processing of payments, receipts, allocations, reconciliations, and reporting. The role ensures effective coordination between front-office client interactions, back-office operations, and fund accounting functions, while maintaining operational efficiency, compliance with trust mandates, and a high standard of client service.

Roles and Responsibilities

• Strategic & Operational Leadership
• Understand and align with the company’s vision, mission, and objectives.
• Stay up to date with the legal and regulatory framework governing the Trusts business.
• Monitor, review, and continuously improve operational policies, controls, and processes across the Trust portfolio.
• Oversee daily operations across Front Office, Back Office, and Fund Accounting functions, ensuring timely, accurate, and compliant execution of all transactions.
• Review and approve key operational outputs, including payment requests, income distributions, and reconciliations.
• Maintain oversight of workload allocation, task prioritization, and adherence to internal SLAs.
• Client Service & Relationship Management
• Oversee client inquiries and ensure professional, timely responses.
• Support Front Office in resolving escalated client issues.
• Ensure client communication and documentation standards are consistently met.
• Promote a client-first culture throughout all operational activities.
• Control, Compliance & Risk Management
• Ensure all processes comply with internal controls, trust mandates, and regulatory requirements.
• Review reconciliation reports, payment authorizations, and exception logs for accuracy.
• Support internal and external audits, ensuring timely closure of findings.
• Monitor and strengthen internal controls to safeguard client and company assets.
• Reporting & Performance Monitoring
• Consolidate, review, and submit operational reports, reconciliations, and management accounts to senior management.
• Track and report on team KPIs and identify process bottlenecks.
• Recommend and implement process efficiency improvements.
• Support strategic planning, budgeting, and process automation initiatives.
• People Leadership & Development
• Provide supervision, guidance, mentoring, and performance feedback to team members.
• Foster a collaborative, high-performance culture emphasizing accountability and continuous improvement.
• Identify training needs and oversee onboarding of new staff.
• Lead team briefings to align objectives and priorities.
• Occasional & Ad-hoc Duties
• Participate in systems and operational framework development.
• Engage in internal committees or ad-hoc projects as required.

Requirements

Academic and Professional Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Experience: Minimum 3–5 years in fund administration, trust operations, or financial services, including at least 2 years in a supervisory or team lead role.

Technical Knowledge & Skills:

• Strong understanding of administration operations, reconciliations, client servicing, and regulatory frameworks.
• Knowledge of Trusts, financial operations, and internal control processes.
• Training in Anti-Money Laundering (AML) regulations is an added advantage.