Jobs at ICEA Lion Group

• The Assistant Manager – Trust Administration is responsible for overseeing the end-to-end administration of the Trust Funds portfolios, ensuring accurate, timely, and compliant processing of payments, receipts, allocations, reconciliations, and reporting. The role ensures effective coordination between front-office client interactions, back-office operations, and fund accounting functions, while maintaining operational efficiency, compliance with trust mandates, and a high standard of client service.

Roles and Responsibilities

• Strategic & Operational Leadership
• Understand and align with the company’s vision, mission, and objectives.
• Stay up to date with the legal and regulatory framework governing the Trusts business.
• Monitor, review, and continuously improve operational policies, controls, and processes across the Trust portfolio.
• Oversee daily operations across Front Office, Back Office, and Fund Accounting functions, ensuring timely, accurate, and compliant execution of all transactions.
• Review and approve key operational outputs, including payment requests, income distributions, and reconciliations.
• Maintain oversight of workload allocation, task prioritization, and adherence to internal SLAs.
• Client Service & Relationship Management
• Oversee client inquiries and ensure professional, timely responses.
• Support Front Office in resolving escalated client issues.
• Ensure client communication and documentation standards are consistently met.
• Promote a client-first culture throughout all operational activities.
• Control, Compliance & Risk Management
• Ensure all processes comply with internal controls, trust mandates, and regulatory requirements.
• Review reconciliation reports, payment authorizations, and exception logs for accuracy.
• Support internal and external audits, ensuring timely closure of findings.
• Monitor and strengthen internal controls to safeguard client and company assets.
• Reporting & Performance Monitoring
• Consolidate, review, and submit operational reports, reconciliations, and management accounts to senior management.
• Track and report on team KPIs and identify process bottlenecks.
• Recommend and implement process efficiency improvements.
• Support strategic planning, budgeting, and process automation initiatives.
• People Leadership & Development
• Provide supervision, guidance, mentoring, and performance feedback to team members.
• Foster a collaborative, high-performance culture emphasizing accountability and continuous improvement.
• Identify training needs and oversee onboarding of new staff.
• Lead team briefings to align objectives and priorities.
• Occasional & Ad-hoc Duties
• Participate in systems and operational framework development.
• Engage in internal committees or ad-hoc projects as required.

Requirements

Academic and Professional Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Experience: Minimum 3–5 years in fund administration, trust operations, or financial services, including at least 2 years in a supervisory or team lead role.

Technical Knowledge & Skills:

• Strong understanding of administration operations, reconciliations, client servicing, and regulatory frameworks.
• Knowledge of Trusts, financial operations, and internal control processes.
• Training in Anti-Money Laundering (AML) regulations is an added advantage.

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The Trusts Consultant is responsible for growing the business revenue by identifying profitable business opportunities and securing sound business deals. The jobholder will also be responsible in development and support of the growth of business distribution structure to ensure that the company achieves its revenue acquisition and retention targets

Key Responsibilities

Strategy and Marketing Roles

• Actively participating in the, implementation and execution of strategic marketing plans in support of the corporate strategy.
• Conduct market research to identify new business opportunities and reporting to management on market feedback and intelligence.
• Develop and implement sales strategies, client service and retention plans, and analysing sales data to inform or update marketing strategies.
• Analyse marketing expenditure and sales revenue financial data and developing effective strategies to attain optimal business costs and sales revenue balance in order to attain company profitability objectives

Sales, Marketing and Distributions Channels Roles

• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required, and developing quotes and proposals for clients.
• Recruit, training, support and motivate business distribution channel partners - Agents (Independent / Internal), Brokers, Employers/Trustees, Scheme Administrators, Institutional aggregators.
• Develop and sustain solid relationships with the business partners (Sponsors, trustees and administrator), distribution channel partners and clients to implement growth strategies. 
• Attend and accurately provide competitive quotations to the sales partners (Agents and Brokers) and clients.
• Arrange meetings with potential clients on behalf of the sales channels to establish rapport, present company offerings and negotiate business deals

 Business Development Roles

• Analyze customer feedback data to determine whether customers are satisfied with company products and services.
• Provide insight into product development and competitive positioning by maintaining detailed knowledge of current market conditions.
• Collaborate with senior management to determine the most viable, cost-effective approach to pursue new business opportunities.

Requirements

Job Requirements:

• Bachelor’s Degree in business management or administration, finance, accounting, marketing, social science, or related field from a reputable university.
• Reasonable progress toward professional qualification(s) in Marketing, pensions, or equivalent, would be an added advantage
• At least  (3) years’ post qualification experience in the sale of financial service

Competencies: 

• Excellent communication and presentation skills including the ability to develop proposals, concept papers, and position papers as well as write reports and prepare relevant publications.
• High level of interpersonal and cross-cultural skills, including the ability to build alliances and collaborative relationships with sensitivity to diversity.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• Exceptional negotiation, persuasion, and decision-making skills
• Confidence presenting to large groups of people.
• Strong business acumen/business orientation
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven, and able to work with minimal supervision.
• Trustworthiness and discretion when handling confidential information.
• Strong attention to detail, ability to multitask, and performance-oriented.