Assistant Payments at Sidian Bank

​​​​​​JOB PURPOSE

• Responsible for Processing incoming swift payments as per customer’s instructions and ensuring the following.
• Prompt customer service, Minimized losses and risks, and Due diligence and attention to details.

KEY RESPONSIBILTIES 

• Customer Service
• Transaction Processing
• Risk & Compliance

MAIN ACTIVITIES:

Customer Service

• Prompt response to customer queries 
• Providing information that the customer may require in so far as its within my power to do so, while ensuring I follow the correct procedure
• Referring customer queries to the right persons/departments if it does not concern Payments or me or if matter is beyond me.
• Striving to beat deadlines on queries
• Prompt processing of customer Treasury operations, RTGS, TT instructions settlements.
• Informing customers of other products specifically offered in payments and the bank in general as and when customers may ask or as a proactive act.
• High etiquette in phone call handling, respecting the customers and valuing them
• Professional presentation of self to customers
• Timely execution of customers instructions.

Transaction Processing

• Ensuring all entries to suspense accounts is accounted for and any variance explained by the respective parties/branches as the case may be
• Ensuring accurate processing of all transactions.
• Ensuring that all payments are processed in a timely manner.
• Duty of care on all transfers
• Reference to concessions to customers before processing funds transfers and customers specific directives.
• Prompt recoveries of all transfer charges and cheques commissions.
• Adhering to laid down procedures as is provided by the bank for the purposes of ensuring risks and losses are kept at minimum.
• Keeping self-informed on all matters that facilitate the above.
• Prompt processing of logfiles.
• Placement and liquidation of deposits for both customers and fund managers.
• Ensure that revenue is tracked for the whole center

Risk & Compliance

• Attend training and maintain knowledge of and comply with all bank policies and procedures including Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules and regulations.
• Participate or undertake Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing bank programs on a regular basis e.g. taking attestations, self-assessment tests, filling in compliance questionnaires as required
• Comply and not to knowingly participate or assist in any violation of Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or internal policies, procedure and guidelines.
• Report suspected money laundering cases to their respective heads of units or to the Money Laundering Reporting Officer as soon as such incidents occur immediately with a clear basis of suspicion   
• Avoid Misrepresentation and Malicious Reporting – knowingly making a false, fictitious or fraudulent representation e.g. statement, report, document.
• Avoid Tipping Off customers being investigated so as not to knowingly prejudice an investigation by disclosing information.
• Not provide advice or other assistance to individuals who attempt to violate or avoid Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or corporate policies.
• Respond to all AML/CFT/CPF queries when requested by Compliance Unit to allow the bank to comply with the requirements of The Anti-Money Laundering and Combating Financing of Terrorism Amendment Act
• Co – operate fully with regulators and law enforcement agents and make available required documents and information.

DECISION MAKING AUTHORITY

• The position reports to the Manager Central Payments, Treasury Back Office

ACADEMIC BACKGROUND

• Be a holder of bachelor’s degree in business related field.

WORK EXPERIENCE

• At least one year’s banking experience in Banking, preferably in Operations.

SKILLS & COMPETENCIES

• Keep abreast of new development in banking sector operations and advise management on relevant changes.
• Strong management and leadership skills; 
• Analytical and keen to details; 
• Excellent interpersonal sensitivity skills 
• Understanding of Prudential guidelines on KYC and AML
• Understanding of the banking act, CBK act and all such acts for smooth working in a bank.

PROFESSIONAL CERTIFICATION

• International Trade & Foreign Exchange Courses
• Personal management courses
• Leadership skills
• Continued training and exposure to treasury products through formal courses and job rotation.

Kindly note the below requirements for this application

• Staff must not be undergoing any disciplinary action
• Staff must have achieved a rating of 3 and above in the last review
• Staff must have served at least 1 year in current role