Aviation Associate (Emergency Response), G6, Nairobi at World Food Programme (WFP)

THE ROLE:

The Aviation Staff deployed to Emergency Response Operations Officer manages most operational aspects of the emergency response. In the performance of his/her function, the Operations Officer: • Reports to the CATO or Head of the Aviation Operation on operational matters. • Liaises with airport and civil aviation authorities, AOC holders, and others as applicable

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

• Provides operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for humanitarian community.
• Holds accountability for the safety and security of aviation operations ensuring that all required security measures, systems, and programmes are in place.
• Liaise with airport officials, other local authorities, and external parties to obtain necessary clearances, documentation and authorisations required for air operations.
• Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with crew to ensure safe flights.
• Ensure maps and GIS applications used for plotting airfields and landing sites and flight planning are up to date.
• Collate all post-flight documentation to confirm flights have taken place in compliance with established conditions and, occasionally, review and evaluate the performance of air operators.
• Distribute DFS’s & manifest to all stakeholders, daily.
• Conduct surveys of airfields and/or helicopter landing sites, using the relevant checklists.
• Assess available storage capacity and suggest construction of additional rub halls, if required.
• Facilitate airside access to relevant WFP Aviation & Logistics staff and other stakeholders.
• Review aircraft parking areas and address identified safety / security hazards.
• Ensure that all hazards and occurrences reported are systematically followed-up and controlled in a consolidated table.
• Build relationships with internal counterparts, to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
• Update and further develop existing databases and records, ensuring that relevant information is accurate, organised, and available for others to access, and supports reporting requirements.
• Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all enquiries with a high standard of client service.
• Make evidence-based recommendations, and support process reviews and improvements in methods and practices, to maximise the performance of air operations and related activities.
• Follow standard emergency preparedness practices to support WFP to quickly respond in its core areas at the onset of a crisis.
• Any other tasks as required by supervisor or driven by evolving operational context.

QUALIFICATIONS AND EXPERIENCE:

• Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.
• Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge and Skills:

• Experience in dispatching flights from uncontrolled airfields.
• Experience in interpreting operational flight plans.
• Experience in fuel planning, fuel management and supervising refuelling operations.
• Experience in airside operations and marshalling procedures.

Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.