Back Officer - Spanish Speaking at Watu Credit Limited

What you will do:

• Data entry, verification/ approval of key stages during the onboarding process in accordance with SLA.
• Ensure customer satisfaction during the onboarding process by adhering to the prescribed customer onboarding script, maintaining the recommended call TAT and resolving customer queries.
• Ensure all sales are completed within recommended timelines and if not to communicate to FO concerned for follow up.
• Quick escalation of customer and onboarding issues to the supervisor that cannot be resolved by the officer. 
• Document reasons for rejecting loans during verification.
• Proactively recommend improvements and innovative ideas to increase business efficiency
• Liaise and escalate with team supervisors on issues affecting OBS.
• Conduct all activities in accordance with the company’s policies, processes and code of conduct.

What we are looking for: 

• Degree/ Diploma in a business-related field
• At least 1-year in any business function within Watu and/or similar experience in Back Office operations
• Integrity and professionalism
• Attention to details
• Ability to work independently and proactively
• Self-starter, target oriented
• Team player and a good communicator