Barista & Instructor at Kenya Red Cross Society

WHAT YOU WILL DO

Responsible for making and serving quality hot and cold beverages and pastries to guests and students, receiving & managing payments for orders made and keeping the coffee shop area clean and well organized.

Coffee Roasting to replenish stocks according to the client’s demands.

 Scope of the role:

• F&B service guests
• Coffee Roasting
• Coffee Storage
• Instructor on Barista Skills 
• Client billing

Your key Responsibilities:

• Understand and meet customer needs and appropriately promote our products to enhance service delivery.
• Prepare and serve Specialty Coffee beverages that meet the set quality brand standards to our clients while adhering to the Health, Safety and Sanitation guidelines.
• Respond appropriately to customer specifications, preferences, concerns and complaints in a polite and efficient manner.
• Observe Brand standards and procedures for operational flow of the coffee station.
• Adhere to the standards for merchandising, stocking, rotating and storing products.
• Perform all cleaning tasks in accordance with the cleaning standards.
• Ensure proper usage and maintenance of all machinery & equipment and supplies provided at the coffee station.
• Handle cash, facilitate m-pesa pay bill payments accurately while following appropriate money handling procedures.
• Make orders for new stock and ensure proper inventory stocking at all times.
• Be responsible for self-initiated or company sponsored learning and also train others in various aspects of Barista role.
• Any other duties assigned by management.

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE

Minimum requirements:

• College Diploma preferred but Bachelor’s degree with a hospitality background is an added advantage
• 2 years’ experience as a Barista
• working knowledge of coffee preparation and service
• working knowledge of coffee equipment
• knowledge of the food and beverage sequence of service
• working knowledge of Micros and Navision
• numeracy and cash-handling skills
• Demonstrate continuing professional development
• Sound knowledge and understanding of best practice locally and internationally in regards to Stores/Procurement
• A deep understanding of, commitment to and involvement in hospitality Industry

Key Skills and Personal Attributes

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of clients in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Customer service orientation
• Communication & interpersonal skills
• Team member
• High energy level
• Time management
• Organizational skills
• Professionalism
• High integrity levels