Africa Quality Excellence Manager at Bayer East Africa

Key Responsibilities and Tasks

• Partner with Global QE and EMEA head of QE to select and implement tools in Africa making actionable information accessible to key stakeholders, to ensure a more reliable quality in Africa.
• Own and control QE projects in Africa.
• Support implementing for Africa QE Systems, including Quality Risk Assessment (RA), Complaints management, CAPA management tools to ensure reliable quality supply and customers satisfaction.
• Support development of claims management processes & systems (such as eClaim App.) and metrics, reporting; connections with customers satisfaction KPIs (e.g. Net Promoter Score) developed by marketing and manage complaints.
• Create CAPAs derived from complaints, perform complaint trend analysis and support defining and guide EMEA cross-functional CAPA projects derived from complaints, issues or trend analysis.
• Use RA, CAPA and complaints management to secure QE culture and drive continuous improvement and optimization across African sites aligning with EME QE and other product lines.
• Assist Africa Nonconformance Management (Recalls, Incidents, Complaints).
• Support Quality RAs at sites level for Africa covering non-conformance evaluation, external activities, improvement projects and perform RA for Africa QE.
• Support EMEA SAS & project manager to conduct Seed Safety Studies.
• Support EMEA QE Manager Crop Protection (CP) in QE activities for CP in Africa.
• Focus on Quality RAs for Africa to identify options and make recommendations for the design and development of RM systems, processes, trend monitoring, trainings & overall continuous improvements.
• Support development and documentation of Quality RM key metrics (KPI’s).
• Partner with key stakeholders to determine quality RM information that needs to enable timely and accurate decisions across Africa Product Supply and align with other product lines.
• Responsible for identifying trends to improve process and reduce future risks; establish business impact, development, and implementation of sustainable RM process to capture and monitor quality risks – partner with IT, QA, QC, external partners and Global Quality.
• Ensure uniformity of RM best practices across Africa aligning with other product lines.
• Prepare for Quality Management Reviews for Africa and provide input from Africa for the regional- and global QMR.
• Support EMEA SAS & project excellence manager by collaborating and aligning with local X-functional teams in Africa on harmonized processes for IMS/QA&CPQ/QE and MoC.
• Partner with MEX in Africa and regional Quality BPL on onePSS deployment focussing on the Quality pillar and –culture
• Focus on Process excellence for Quality processes in Africa.
• Provide quality expertise for troubleshooting, guidance and assistance to Africa sites.

Qualifications, Skills and Competencies

• Relevant Bachelor-, master’s degree or equivalent for Biology, Agronomy, Chemistry, Supply Chain, or related field
• 5 years’ experience in Product Supply processes and preferable risk- and complaint management.
• Ability to understand broader business issues.
• Excellent communication, influencing, team player, change-, project management skills, fluent English speaking.
• Demonstrated ability to work at a detailed level while maintaining the overall business vision and objectives.
• Experience in cross-functional/cross-cultural teams.
• Track record of being able to align and influence global and regional stakeholders at all levels.
• Auditing experience is an advantage.