Bilingual Provider Network Manager (French & English) – Senegal at Cigna

Key Responsibilities

Provider Relationship Management

• Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
• Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
• Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.

Provider Onboarding & Education

• Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
• Deliver provider training and education in both French and English as required.

Operational Support & Issue Resolution

• Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
• Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
• Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.

Performance Management & Network Development

• Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
• Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
• Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.

Strategic & Market Intelligence

• Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
• Provide regular market intelligence and recommendations that support network strategy and business objectives.
• Share insights and best practices with regional and global stakeholders to drive continuous improvement.

Reporting & Stakeholder Management

• Prepare business reports, presentations, provider performance updates, and network management reports.
• Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
• Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.

Required Qualifications

Location Requirement: Must be currently based in Senegal or have authorization to work in Senegal.

Language Requirement (Essential): Full professional fluency in both French and English is mandatory.

The successful candidate must be able to:

• Conduct provider meetings and negotiations in both French and English.
• Prepare professional reports, presentations, and communications in both languages.
• Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
• Navigate multicultural environments where bilingual communication is critical to success.

Applications from candidates who do not possess professional fluency in both French and English will not be considered.

Experience

• Minimum of 3 years' experience in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
• Experience working with healthcare providers and managing external stakeholder relationships.
• Exposure to regional or multi-country healthcare environments is highly desirable.

Skills & Competencies

• Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
• Excellent communication, presentation, and negotiation skills in both French and English.
• Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
• Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.

Additional Requirements

• Willingness and ability to travel up to 20% of working time across Africa.
• Ability to work effectively across multiple countries, cultures, and time zones.
• Passion for delivering exceptional service and strengthening provider partnerships.
• Commitment to improving healthcare access, provider experience, and network performance across Africa.