Branch Manager at Africa Merchant Assurance Company Limited

Job Purpose

The purpose of this position is to oversee branch operations, drive business growth, manage recruitment and training, and enforce company policies.

Key responsibilities

• Oversee the day-to-day operations of the branch, ensuring smooth business functions and operational efficiency.
• Drive business development within the branch by identifying growth opportunities and implementing sales strategies.
• Manage the recruitment of unit managers, brokers, agents, and the Direct Sales Force, ensuring proper allocation to unit managers.
• Train Direct Sales Force and unit managers on sales techniques, professional demeanor, and customer engagement.
• Supervise all branch staff, ensuring accountability, productivity, and alignment with company goals.
• Serve as the final decision-maker in the branch, providing leadership and strategic direction.
• Liaise with department heads on disciplinary matters, ensuring fair and compliant processes.
• Oversee asset management within the branch, ensuring proper utilization and maintenance of company resources.
• Facilitate the training and development of independent agents to enhance sales performance and compliance.
• Enforce company policies within the branch, ensuring adherence to cash handling, customer service, and dress code standards.
• Approve staff leave requests, ensuring business continuity and workforce planning.
• Implement and oversee performance management processes, setting branch objectives and tracking progress against targets.
• Develop and submit general branch reports to the Head of Business Development and provide advisory to inform strategic decisions.
• Collaborate with other departments in the coordination of branch activities and mitigation of potential risks.
• Any other responsibilities assigned to the jobholder by the supervisor from time to time.

Educational Requirements

• Minimum of a Bachelor’s Degree in Marketing/Insurance from a recognized university.
• Member of Membership in either IIK, CII,CIM, MSK or KIM
• Post graduate Diploma in Marketing is an added advantage

Experience

• Minimum of five (5) years’ relevant experience

Skills and Attributes

• Excellent communication and interpersonal skills;
• Ability to lead a team and promote process improvement;
• Strong analytical and problem-solving skills;
• Financial planning and strategy;
• Industry awareness;
• Ownership and commitment; and
• Strong attention to detail and a passion for customer service excellence