Branch Manager - Hola Branch at KCB Bank Kenya

Key Responsibilities 

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets. 
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources. 
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.

The Person  

For the above position, the successful applicant should have the following: - 

• A Bachelor’s Degree from a recognized institution.
• Cash Management Training is required.
• A minimum of 8 years General Banking experience with at least 2 years at as Branch Manager.
• Should have at least 6 months experience in Branch Operations: Cash, Clearing, Accounts & Administration.
• At least 4 years’ experience in the following roles:of high-performingthe 
• Personal/Business/Retail Banking or Sales Manager.
• Credit Management.
• Customer Service / Relationship Management.