Branch Manager - Kitengela at I&M Bank

Job Description

• The job holder will be responsible for driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management. 
• They are also responsible for providing the right leadership to branch staff and inculcate a high-performance culture at branch level.  

Roles & Responsibilities

Key Responsibilities

• Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters.
• Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance.
• Submit weekly activity reports including business acquired and customer issues.
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection.
• Oversee excess drawings and loan arrears to maintain asset quality.
• Ensure branch service excellence through monitoring and resolution planning.
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Job Dimensions:

Financial Responsibility:

• Develop and Manage the Branch Budget

Job Specifications

Academic Qualifications

• Bachelor’s Degree in a Social Science or related field

Professional Qualifications / Membership to professional bodies/ Publication 

• Relevant professional qualification; 
• Member of a relevant professional body

Work Experience Required

• Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.

Competencies:

• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills