Branch Manager at Lintons Beauty World

Report To: Reconciliation Accountant

Do you have a line management responsibility? Yes

Result Areas

• Verify and post product/service, quantity at POS.
• Receive payment by cash, visa/master credit cards, Li gift vouchers, Mpesa ( buy goods and services).
• Issue receipts, and/or change due to customers and packaging of the products. Issue Etr receipts attached to the sales receipt.
• Pack customer products, receipts into Li packing bags
• Maintain clean and orderly checkout counters.
• Answer customers’ questions, and provide information on procedures or policies.
• Resolve customer complaints in conjunction with the manager.
• Collection of client email addresses and phone numbers for use by marketing department.
• Outlets telephone management, receiving calls, and making sure machines and phones are fully charged.
• Filling receipts and banks deposit slips.
• End Month Closing
• Cash Up Reporting
• Booking of all therapy services in the customer book before services can be done
• Inventory Control duties
  • Performance of weekly spot checks by brand
  • Performance of inventory reconciliations
  • Inspection of inventory for expiries, damages as part of spot check

Key Performance Indicators

• Zero customer returns
• Zero cash losses.
• Zero returns due to wrong packaging/billing
• Zero customer complains
• Clean counters at all times.
• Full customer satisfaction
• Zero complains relating to customer experience/service
• 90% collection of all customer data
• Fully charged phones and machines.
• Receiving and responding to all calls to stores
• Correct and neat filing.
• Dispatching documents and files by 1st day of month after
• Perform cash up reporting at close of every business day.
• Zero services performed without booking.
• Zero unposted services.
• Reduced shrinkage to below 1% of inventory value. Preferably nil losses.
• Regular reports on inventory status and reconciliation status

Stakeholders (Key receivers of my work)

1. Finance Manager
2. Internal Audit Manager
3. Reconciliation Accountant
4. Heads of Departments

Requirements:

Knowledge: Computer working knowledge with emphasis on advanced excel.

Skills:

• Organizational skills
• Time Management skills
• Communication skills
• Customer service skills
• Leadership skills
• Abilities Multi-tasking
• Target driven
• Deliver results under tight deadlines
• Project a professional image
• Team player

Qualifications:

• Diploma in any Business related course
• Computer literacy.

Work Experience (Period)

• 3 years experience

CORE VALUES

Integrity

• Act honestly and with integrity.
• Show respect for others in the way they conduct themselves.
• Respect confidentiality.

Competence and Care

• Carry out work competently and with care.
• Ensure they have an appropriate level of relevant knowledge and skill to carry out a piece of work.
• Must continue to develop their knowledge and skills in a manner appropriate for their role

Impartiality

• Must ensure that your professional judgement is not compromised, and cannot reasonably be seen to be compromised, by bias, conflict of interest, or the undue influence of others.

Compliance

• Must comply with all relevant legal, regulatory and professional requirements.
• Must take reasonable steps to ensure they are not placed in a position where they are unable to comply.

Speaking up

• Should speak up if they believe, or have reasonable cause to believe, that a course of action is unethical or is unlawful.
• Must take reasonable steps to ensure users are aware of any substantial issues with a piece of work for which they are responsible or in which they have had significant involvement, if those issues might reasonably influence the decision-making or judgement of users.

Communication

• Communicate in a timely manner, clearly, and in a way that takes into account the users.
• Show clearly that they take responsibility for their work when communicating with users.