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  • Posted: Aug 8, 2022
    Deadline: Aug 15, 2022
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    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
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    Branch Operations Manager - Meru Branch

    PURPOSE:

    The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures

    PRIMARY RESPONSIBILITIES:

    • Reviewing daily, weekly and monthly operations reports to ensure exceptions are acted upon or escalated within acceptable time frames;
    • Approving new accounts in line with KYC procedures;
    • Ensuring correct and accurate completion of all customer instructions and approving them for processing at central operations;
    • Ensuring adherence to Bank cash, customer service and Back office procedures and regulations for all transactions to reduce or eliminate incidents of fraud and forgery;
    • Enforcing operational controls in the branch as per policy manuals by ensuring all set procedures and controls are followed at all times;
    • Managing operational risk and ensuring compliance with controls;
    • Implementing audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction;
    • Reviewing and/or monitoring transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified;
    • Proactively monitoring savings accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines;
    • Reviewing commission/fee income accounts to prevent income leakage;
    • Ensuring debit or reversals passed to the income accounts is duly approved by the approving authority;
    • Reviewing Inter Branch transactions report and ensuring that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly;
    • Reviewing suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
    • Ensuring that all the Branch stamps and keys are duly recorded in a register, with details and acknowledgements of the current holders and that the stamps are strictly safeguarded;
    • Ensuring the timely opening of the Branch and ensuring that the Branch is functional before the start of business;
    • Ensuring the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met;
    • Ensuring that front office positions are adequately staffed for proper management of customer enquiries and complaints;
    • Supervising and directing both Front office and Back office operations to ensure quick turnaround time on service delivery;
    • Managing efficient, timely and accurate processing of customer enquiries and complaints;
    • Supervising daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
    • Reviewing Branch operations continuously and ensuring that there is a constant improvement in any areas of weaknesses;
    • Cross selling the Bank’s products and services;
    • Coaching, mentoring and engaging in staff development;
    • Managing staff performance in terms of Smart objectives and appraisals;
    • Communicating and interacting with Operational staff to ensure they understand responsibility by optimizing task performance while maintaining a high level of morale;
    • Managing staff conflicts in the Branch;
    • Scheduling monthly Branch meetings held and forwarding minutes to HR;
    • Ensuring the general maintenance of equipment and furniture at Branch level;
    • Monthly reviewing of all branch cost GL accounts, staff costs, printing and stationery, telephone expenses, postage and other office expenses;
    • Ensuring the general security in the branch and liaising with the Group Security Officer as and when necessary;
    • Ensuring proper filing and safe storage of Branch documents; and
    • Ensuring timely planning, coordination and implementation of Branch projects.

    PERSON SPECIFICATIONS

    Academic Qualifications

    • Bachelor’s degree in a Business-related field from a recognized institution.

    Professional Qualifications

    • CPA (K), ACCA or its equivalent; and
    • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

    Experience

    • At least 3 years relevant experience.

    Generic Competencies

    • Ability to write letters, reports and/or perform routine calculations with the competence to explain these verbally; and
    • Ability to communicate well with others both inside and outside the company.

    Skills and Attributes

    • Excellent communication and interpersonal skills;
    • Excellent problem solving and decision-making skills; and
    • Excellent change management and people management skills.

    Method of Application

    Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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