Branch Tender Documentation Officer at CIC Insurance

PURPOSE:

Reporting to the Director, Branch & Distribution, the position holder will be responsible for evaluating, pricing, and setting terms for risk proposals to achieve desirable loss ratio and profitability. The role involves underwriting General Business in a commercially sound manner while ensuring operational efficiency and effectiveness.

PRIMARY RESPONSIBILITIES:

• Coordinate the preparation and submission of bids, tenders, and proposals in response to client requirements (both physical and online submissions)
• Requesting correct bid bond & performance security amounts from the bank
• Returning bonds for cancellation in cases where tender was unsuccessful.
• Sending of Authorization Letters, Forwarding Letters and Broker’s statutory requirements
• Delivery of direct client tenders, handling of customer calls, walk in clients enquires, follow-up on bid & performance bonds/ securities.
• Tender Business Reporting – Participating in tender opening and advising sales team on outcomes and areas of improvements and updating of the Tender Log Outcome
• Prepare and maintain tender reports and a tender log tracker (monthly performance reports on tender achievements).
• Put in place mechanisms to build and sustain good relations with clients and intermediaries.
• Support the business development and retention teams in executing sales strategies to achieve revenue targets.
• Collaborate with internal stakeholders, including underwriters, actuaries, and legal teams, to ensure bid submissions meet regulatory and company standards.
• Respond to all incoming calls, letters, emails from clients/brokers within set TAT’s and attend to walk in clients promptly and professionally. Ensure all issues complaints are promptly and pro-actively resolved.
• Provide monthly intelligence reports on prevailing market rates and terms.
• Ensure all CIC Group and subsidiary renewable tender documents remain current and up to date.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree.    Degree in business or related field.
• Professional Qualification    Progress towards CII or IIK is an advantage
• Proficiency in MS Office and other applications.

Experience Required:

• One year Minimum experience in similar role   
• Exposure to procurement processes is a plus.