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  • Posted: Feb 11, 2025
    Deadline: Feb 15, 2025
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  • Big Square is a casual dining, Kenyan restaurant founded in 2012. The first restaurant was first opened at Karen Square which later closed down allowing expansion into 11 branches in Nairobi (10) and Mombasa (1). In 2015, the PIZZA MOJO brand was introduced in Nairobi with the first outlet opening next to Big Square at Adlife Plaza.
    Read more about this company

     

    Brand Executive

    Job Purpose

    • Ensure consistent customer experience, drive customer centricity, and optimize brand awareness through CRM insights and customer engagement.

    Responsibilities

    • Craft compelling brand messaging and positioning.
    • Use CRM analytics to refine customer communication.
    • Develop and execute customer engagement plans.
    • Handle customer queries and improve satisfaction strategies.
    • Identify new market opportunities and lead product launches.
    • Optimize marketing spend and track expenses.
    • Report on customer trends and campaign performance.

    Minimum Requirements

    • Bachelor's degree in a relevant field. CIM certification is an added advantage.
    • 3+ years experience in a brand or customer experience role (Hospitality Industry preferred).

    Key Competencies

    • Analytical thinking & problem-solving.
    • Customer-focused & adaptable.
    • Digital marketing proficiency.

    Check how your CV aligns with this job

    Method of Application

    Send your application to careers@big-square.co.ke
    Deadline: 15th Feb 2025

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