Business Analyst – Associate at KPMG

The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectations.

Key responsibilities

The business analyst/consultant will be focused on product sales (IDEA and Alessa), support, and administration

Qualifications and experience

• Bachelor’s degree in business administration or computer based related course
• Must have a minimum of at least 1 year working experience in a marketing, sales or events management role dealing with clients directly.
• Having undertaken and passed Certified Information Systems Auditor (CISA)

Responsibilities

• Regular follow up, update and communication of leads progress of on a weekly basis.
• Undertake product research in the industry or the competition to confirm strength of alternatives against our products.
• Find and initiate contacts with prospects, identifying prospect’s needs and closing the sales
• Collect and document referrals and reference letters from existing clients
• Manage the client support, centralisation and documentation of issues, tracking and response to customers’ queries and needs.
• Ensure customer retention of 80 percent to ensure future revenue of 20 percent of its existing customers.
• Plan and manage the preparation of proposals, materials, marketing and administration of IDEA and Alessa engagements and events like Sector breakfast, IDEA launch, IDEA conference etc; and preparation of Software deliveries, Tutorials, Training manuals, Training Certificates, and client feedback forms
• Manage the deployment of CaseWare Analytics at client premises, remote assistance and periodically assist in high profile trainings.
• Update Client contact information and maintain an up to date maintenance, contracts, courtesy visit schedule and IDEA / Alessa returns and payments
• Redirect client support requests to appropriate CaseWare team internal and external to resolve and ensure documentation is kept to form a repository
• Manage and review the CaseWare dashboard and management of debtors, billings and disbursements and ensure all engagements achieve a minimum of the following metrices:
• 75% recovery
• 75 days of lockup
• 72% utilization on average
• Value per hour of USD 65 after CaseWare returns
• Ensure proper risk management and filing for all engagements

Skills and attributes

The ideal candidate must;

• Be agile to adapt to changing internal and client demands and ensure quality delivery of our services within stipulated timeframes
• Have good communication and organization skills
• Be willing to travel on short notice
• Be a fast learner and analytical thinker.
• Have excellent business writing skills.
• Have experience working in a complex, fast moving environment.
• Be able to work effectively with minimal supervision.
• Be a team player.

We offer

• A fantastic opportunity to work in exciting professional services firm
• Continuous learning and development
• Exposure to multi-disciplinary client service teams
• Unrivaled space to grow and be innovative