Business Analyst- Debt Collection - Nairobi at Mogo Finance

What you will do:

• We are looking for a Senior Business Analyst to drive data-informed decision-making, process optimization, and system enhancements within our Debt Collection operations.
• This role sits at the intersection of business analysis, product ownership, and operational improvement, with a strong focus on translating business needs into practical, data-driven solutions. The successful candidate will work closely with stakeholders across Debt Collection to identify opportunities for automation, improve workflows, and deliver scalable solutions.
• The role also incorporates elements of Product Ownership, including requirement definition, backlog support, and collaboration with development teams to ensure solutions meet business needs.

Key Responsibilities

Business Analysis & Stakeholder Engagement

• Engage business stakeholders to gather, document, and validate business requirements.
• Translate operational needs into clear user stories, use cases, and process flows.
• Facilitate discussions to identify pain points and opportunities for improvement.

Process Improvement & Operational Efficiency

• Analyze and redesign business processes to improve efficiency, scalability, and performance.
• Identify opportunities for automation and digitization of manual workflows.
• Develop SOPs, process documentation, and best practice guidelines.
• Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).

Product & Technology Collaboration (Product Ownership Support)

• Work closely with HOD and Managers to define and refine product requirements.
• Support backlog prioritization and ensure alignment with business needs.
• Participate in Agile ceremonies (sprint planning, reviews, testing).
• Coordinate UAT, gather user feedback, and support rollout of new features and tools.
• Act as a bridge between business and technology teams to ensure effective solution delivery.

Data, Reporting & Analytics

• Use data to identify trends, diagnose business issues, and recommend improvements.
• Design and maintain dashboards and reports to support operational performance.
• Respond to ad-hoc data requests and provide actionable insights.
• Monitor key operational KPIs and track the impact of implemented solutions.
• Identify and escalate data quality issues to relevant teams.

Solution Development & Tools

• Build and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.
• Standardize data collection and reporting processes.
• Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.

Training & Adoption

• Develop user documentation, guides, and training materials for new systems and processes.
• Conduct training sessions for business users to improve data literacy and tool adoption.
• Support change management and ensure successful adoption of new solutions.

Continuous Improvement & Innovation

• Proactively identify opportunities to improve existing systems, reports, and workflows.
• Conduct research and recommend innovative solutions to enhance operations.
• Challenge existing processes and contribute ideas to improve efficiency and performance.

What you will need:

• Bachelor’s degree in Business, IT, Data Analytics, Computer Science, or a related field.
• 4–6 years of experience in Business Analysis, Product Analysis, Operations Improvement, or similar roles.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience translating business requirements into functional specifications or user stories.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and deliver in a dynamic environment.

Nice to Have

• Experience in fintech, lending, debt collection, or financial services.
• Experience working on automation, workflow tools, or operational systems.
• Knowledge of BI tools (e.g., Power BI, Tableau) and low-code platforms.
• Experience with tools such as JIRA, Azure DevOps, or similar.

Benefits & Why Join Us

Work for an International Fintech Group

As part of Eleving Group, you will join a fast-growing international fintech operating across Europe, Africa, and Asia, serving hundreds of thousands of customers.

Global Exposure

• Opportunity to collaborate with international teams across multiple markets
• Exposure to best practices in fintech, lending, and digital operations
• Possibility to contribute to projects that scale beyond Kenya

Career Growth

• Strong focus on professional development and internal career mobility
• Opportunity to lead high-impact strategic initiatives
• Exposure to product, technology, and operational leadership

Dynamic Work Environment

• Work in a fast-paced fintech environment
• Your ideas can quickly turn into real operational improvements
• High level of ownership and autonomy

Competitive Package

• Performance-based incentives
• Opportunities for international collaboration and career growth within the group