Business Development Officer, FCB Takaful Insurance at First Community Bank

Job Summary:

 Bank and Individuals business acquisition from bank and non bank clients, and ensure successful conclusion of underwriting  and claims processing through comprehensive prospecting

• To manage the Bank/individuals portfolio through provision of effective servicing and retention for securing additional business opportunities with them
• To promote a positive image of FCB Takaful Brokers through service protocols to policyholders, members of the public and other stakeholders by showing respect, courtesy and professionalism to all internal and external customers.
• Active participation in Underwriting and claims, in order for the Brokerage to meet reasonable targets
• Work hand in hand with the RMs and CSRS to optimize on brokerage growth.

Key responsibilities:

• Creating general awareness on Takaful Principles and Products to the targeted market, as well as within First Community Bank(Financing Department)
• Maintaining an extensive, retentive active network of corporate clients/prospects
• Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio  and  their marketing  goals
• Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
• Monitor performance, new business and renewals to ensure increased business through retention.
• Orientation on  FCB product knowledge for new business executives
•  Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
• 8.     Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
• 9.     Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
• 10.   Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
• 11.   Provide guidance to FCB team and other bank staff on the efficient in underwriting and claims.
• 12.   Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
• Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.

Requirements

Qualifications:

• Minimum Diploma in Insurance, a degree is preferred
• Certificate of Proficiency in Insurance a Must.
• Over 1 Year of experience in insurance Industry
• Good working knowledge of MS-Office suite
• Experience in Insurance products preferably Insurance Co-operate Business

Competencies & Attributes:

• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
• Sound knowledge of the FCB Takaful products and services;

Job skills:

• Understand the Insurance Act and general laws relating to Insurance;
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal &external customers.
• Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
• Aggressive personality with positive attitude to sales and customer service
• Pleasant and warm personality with excellent communication and inter-personal skills.
• Ability to cope with flexible tasks; and inspire the sales executives and other bank staff.
• Confident and enthusiastic
• Honest with impeccable integrity (high ethical standards). Good working knowledge of MS-Office suite
• Supervisory ability: Responsibility and ability to grow, support and develop talent within the FCB Takaful Customer Service team.
• Computer skills: Must be adept in use of Ms Word, Excel, and Access, power-point, Internet and email