Business Development Officer – Medical Business (1-Year Renewable Contract) at I&M Bank

Job Purpose

The job holder is responsible for driving the growth of medical insurance business across the bank branches and generating non-funded income through acquisition, cross-selling, and retention of medical policies.

Key Responsibilities

• Prospect and acquire new clients for medical insurance (corporate, SME, retail, and chamas).
• Prepare medical quotations, negotiate terms with clients, and close sales.
• Drive sustainable growth of the medical insurance portfolio across assigned branches and corporate clients.
• Send renewal notices, follow up with clients, and achieve at least 90% retention of existing medical clients.
• Hold service-level meetings with existing clients to strengthen relationships and address and any matter raised.
• Make client visits and review scope of cover ensuring needs are addressed and conduct member education sessions on existing clients.
• Collect premiums as per laid down procedures and liaise with finance for receipting.
• Guide clients in completing medical proposal forms and declarations, ensuring smooth onboarding.
• Support claims documentation by guiding clients on claim forms, requirements, and submissions.
• Cross-sell and upsell additional medical benefits (e.g., wellness, maternity, dental, optical) to existing customers.
• Train branch staff, DSEs, and RMs on medical insurance products.
• Execute day-to-day operations across branches, handling enquiries, underwriting, policy delivery, and KYC compliance.
• Build and maintain strong business relationships with BMs, branch staff, and RMs to generate warm medical business leads.
• Ensure compliance with all regulatory and internal policies on bancassurance medical business.
• Monitor portfolio performance and provide pipeline/renewal reports.
• Any other official duties as assigned

Job Dimensions:

Financial Responsibility:

• N/A

Job Specifications

Academic Qualifications

• Bachelor’s Degree in a Social Science or related field
• Professional Qualifications / Membership to professional bodies/ Publication
• Relevant professional qualification – COP, IIK, DIP or CII
• Member of a relevant professional body

Work Experience Required

• At least Three (3) years relevant experience in a similar role.

Competencies:

• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.
• Excellent Negotiation Skills
• Excellent communication and interpersonal skills