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Turaco is a micro-insurtech company changing healthcare financing in emerging markets. We provide simple, affordable health and life insurance to low-income earners, distributing our products through partnerships with leading businesses in Kenya and Uganda. Our mission is to act as a safety net, freeing people from the fear of health-related financial shocks.
About the role
The Business Intelligence Analyst (BI Analyst) will play a critical role in helping our team collect, analyze and action data to improve our operational efficiency and customer experience.
They will sit within our “Service Center” team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center operations, partnerships management, technology, and business development, the BI Analyst will identify opportunities to use data to drive sales, enhance reporting, increase contact center efficiency, streamline claims and policy operations, and detect fraud. They will then take the lead in conducting these analyses, and presenting findings and recommendations.
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