Business Manager at NCBA Group

JOB PURPOSE STATEMENT

The Bancassurance Business Manager is responsible for supporting the strategic planning, cascading, implementation, strategy execution tracking including industry & competitive intelligence review, and all reporting of a strategic and monitoring nature. The job holder will also be the lead for all bancassurance projects as well as provide management information to aid in customer acquisition, reduce attrition and meet business goals.

Key Accountabilities (Duties and Responsibilities)

Perspective % Weighting (to add up to 100%) Output

Internal business processes (65%)

Strategy Planning & Formulation

• Support coordination of the strategic planning and review process and BIL plans and goal alignment with support functions & group expectations.
• Support the process of creatively cascading, communicating, and internalizing the strategy across the organization and to key external implementation partners for buy in
• Perform ad hoc strategic analysis as guided / required on key issues facing the business or industry
• Participates in preparing and managing the forecasting process (12 months rolling) to ensure appropriate targets are set & met, periodically reviewed and all parameters considered
• Opportunity identification for Bancassurance revenue generation across all the bank segments.
• Provide regular reports on strategy & business performance including quarterly reports to the board.

Strategic Execution

• Support development of relevant execution approaches and strategies to ensure high level buyin from senior management, commitment from OM staff and follow-through on strategic commitments made
• Provide ad-hoc strategic review and support issues areas for the business with strategic, operational and tactical interventions/ cause correct recommendations
• Coordinate workstreams and taskforces driving key priority areas execution and support through deep insights and reporting on milestones and next actions (maintaining and circulating regular dashboards tracker)
• Support transformation realization through competitive internal and external insights and ideas development and roll out

Strategy Monitoring

• Maintain a single source of organization, departmental and business unit performance data on an on-going basis as part of enterprise performance management
• Prepare monthly strategic implementation reports and keeps Senior Managers informed of project direction as necessary
• Highlight any material risks to the implementation of the strategy and escalates to the relevant parties for corrective action.
• Quantify the impact of business initiatives by utilizing data gathering tools, extracting data for analysis and interpretation, preparing reports synthesizing analytical results and outlining business cases to appropriate levels of management
• Track performance against strategic initiatives at departmental level for use in Mancom engagements.

Industry, Market and Business Intelligence Review

• Support development of a comprehensive strategic view of the insurance industry strategic landscape, including consumer trends, competitive intelligence, products reviews, and emerging industry issues on a periodic basis.
• Leverage data mining and business intelligence, identifies trends, patterns and opportunities in the current performance and collaborate with the team in review of periodic targets e.g., initiatives impact reviews and various performance metrics and customer behaviour patterns.
• Perform ad hoc analysis and provides guidance on more complex analytical projects and business issues.

Project Support

• Support the execution of BAU projects in alignment with Bancassurance requirements.
• End to end project governance, execution and change management of Bancassurance strategic projects.
• Provide clarity on any risks to on time / on budget execution of projects (in light of the strategic projects office mandate to deliver projects on time and within budgets).

Customer (20%)

Customer Satisfaction

• Increase customer satisfaction. Achieve the below customer experience goals: - NPS of 50, CSI 80% & CES 85%.
• Collaborating with internal and external partners to develop and oversee implementation strategies that result in customer acquisition.
• Providing insightful feedback on products and solutions that help in the customization and development of new products/solutions.

Financial (10%)

• Act as lead project managers for Bancassurance strategic projects and operational initiatives and work closely with internal and external resources to ensure projects delivery on time and within budget.

Learning & Growth (5%)

• Ensure to achieve the required hours of learning/training through as per set targets.

JOB SPECIFICATIONS

Academic Qualifications:

• University degree ( Degree in Management, Finance, Strategic Management, Commerce)

Professional Qualifications:

• Certificate of Proficiency in Insurance / Project management certification is an added advantage

Work Experience:

• In-depth understanding of strategic management/ project management
• Very strong numeracy and analytical skills- specific ability to prepare and analyses various reports, understand problems presented and provide solutions.
• Aware of technological trends.
• High level of accuracy and attention to detail.
• 7- 10 years working experience

JOB COMPETENCIES

Technical Competencies

Business Acumen

• Understands the organisation’s business models and the emerging business models in the industry.
• Proactively assesses the business viability of new business/ financial opportunities looking for breakthrough opportunities that will dramatically generate new returns, and seizes opportunities to build revenues and maximise profitability.

Financial Acumen

• Drives the financial performance of the organization. Able to communicate and simplify financial data to financial and non-financial audiences.

Product Knowledge

• Broad based working knowledge of all products offered by the bank (breadth and depth). Ability to combine different product offering to create a valueadding solutions for customers.

Industry Knowledge

• Seasoned industry player through breadth and depth of exposure to diverse players, across multiple channels and platforms. Shares insights on industry trends; identifies opportunities that can be exploited and highlights concerns to be avoided / mitigated against.

Strategic thinking

• Ability to provide an analysis of business policy issues and develop programs and proposals that address long term organization compliance requirements

Behavioural Competencies

Leadership

• Is a change catalyst, can initiate and implement change to enhance teams and organisations delivery.
• Creates an environment that benefits everyone in it and lifts the entire organization. Has the political intelligence to navigate a way through diverse stakeholders’ agendas and the resilience to sustain high performance under continued pressure and adversity.

Networking Skills

• Continuously builds and strengthens relationships with colleagues within the organisation; with existing and potential customers, partners, regulators, suppliers, etc. for smooth, efficient, accurate and value- adding service delivery.

Personal Motivation & Drive

• Commits self to work hard towards goals. Shows enthusiasm and career commitment.
• Maintains a positive outlook at work and works productively in a pressurised environment keeping emotions under control during difficult situations.

Problem solving and analysis

• Analyses issues and breaks them down into their component parts.
• Makes systematic and rational judgments based on relevant information.