Business Operations Assistant at Innovex Solutions

Job Purpose

• The job holder is responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.

Key Responsibilities

• Product Operations – Learn the product portfolio, implement business processes that support day-to-day routine tasks, and manage the customer feedback lifecycle.
• Assist in implementing strategies that fulfil customer requirements by adhering to set standard operating procedures on a day-to-day basis.
• Training – Implement training programs for clients through physical onsite trainings and/or regular bulletins.
• Cross Functional Collaboration – Handle roles such as account management and operational level reporting & reconciliations for the various products.
• Project Management – Assist in research and documentation of user requirements, automation of manual processes and advancement of automated processes.
• Product Roll-outs – Collaborate with the technical team to test and roll out products and new features, and relay client feedback for product enhancement.
• Problem Solving – Tackle business challenges through scalable solutions.
• Product Development – Support commercialization of products as the key support for the distribution/field operations team.
• Data Analysis, Tracking & Reporting for specific products to analyse client behaviour and measure key operational performance metrics.
• Accounting & Admin Support – Provide financial and logistical support to project activities and administrative issues, ensuring effective running of the business.
• Perform any other duties as may be assigned from time to time.

Qualifications

• Bachelor degree Business Related Course from a recognized university/college.
• Customer service training/experience will be an added advantage.
• CPA qualification, knowledge of bookkeeping and accounting principles an added advantage.
• Maximum 2 years experience, in a busy work environment. Fresh graduates, with no work experience, will also be considered.
• Highly organized and able to work within tight timelines.
• Ability to express complex scenarios concisely and with clarity, both in verbal and written form.
• Self-development, initiative-taking.
• Ability to work well with others in a team.
• Flexible with regard to work hours (beyond standard 8am–5pm schedule, based on work demands, working in shifts including early morning and night shifts).
• Strong communication and interpersonal skills.
• Organized, able to multi-task, and attention to detail.