Business Operations Manager (Africa) at Binance

About the job

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

• Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients/agents/partners
• Handle dispute on our P2P platform between trading parties, assist client with troubleshooting
• Uncover customer's unique needs and challenges
• Perform document checks as per standard procedures
• Monitoring transactions, investigating and reporting suspicious activity
• Reading, prioritizing and responding to user queries via live chat, emails, and social media
• Create, manage, implement and refine all marketing campaigns in an ongoing basis
• Direct ongoing market research to foster the product’s growth

Requirements :

• College degree or above
• At least 3+ years of relevant experience in customer service/business development roles, preferably in finance or e-commerce industry
• Knowledge or keen interest in Blockchain/ Cryptocurrency industry is a plus
• Ability to multitask, prioritize, and control time effectively
• Knowledge of blockchain, crypto, and P2P payments is a big plus
• Multilingual capability is a big plus
• Fluent in English and Arabic
• A Binance P2P user is highly preferred

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire