Business Operations Partner for Workload Architect Teams (220002UD) at Oracle

Job summary

As Oracle undergoes a huge business transformation, EMEA Technology Cloud Engineering (TCE) plays a key role in accelerating this transformation by helping our customer in their first migration to Cloud. TCE is designed to accelerate Oracle Cloud consumption by providing our customers with a faster time-to-value via best practice architecture design and deployment. The Business Operations Partner for TCE Senior Directors becomes more and more important in this picture. As the Business Operations Partner for the Workload Architect Management team within EMEA TCE you will help them understanding the state of the business by providing pivotal information, analysis and strategy to drive business decisions.

1. You will need to be able to handle multiple priorities and address key business challenges with senior stakeholders from different departments.
2. We need a strong analytical thinking person as well as someone who can interpret numbers and make meaningful assessments of them for the sales leadership.

Key Result Areas   

Business planning:

1. Plan and drive together with Workload Architect (WLA) Management the engagement pipeline, ensuring specialist services coverage of new workload opportunities.
2. Work with management on Planning (Headcount, Utilisation, productivity, service routing)
3. Business and change management initiatives:
4. Cross TCE and Sales ecosystems collaboration: Act as an interface between WLA and other key functions in EMEA TCE, Sales and Global Ops to identify and resolve critical business issues
5. Tools and Process enablement:  Drive business improvement by reviewing and improving key business processes and tools.
6. Project manage other important business operations projects as requested by senior business operations management and sales leadership; 
7. Business Insight and Operational Excellence:
8. Provide business insight, reporting and recommendations to meet/overachieve business expectations
9. Proactively highlight possible gaps and risk areas, recommend improvements/changes to process where possible.
10. Work with WLA teams to resolve issues on daily usage of systems for engagement tracking and give guidance.
11. Governance and Strategic Programs
12. Define and optimize WLA team Governance and KPIs (Define success criteria and business management metrics)
13. Work with management and be advisor on running the governance for the team.
14. Represent WLA business operations in specific EMEA-wide operations and business projects and change management. 
15. Ultimately to be seen as a trusted Business Advisor, providing essential business operational support as well as acting as a sounding board for other key business issues of concern to business leaders.

Experience & educational/knowledge requirements

1. Strong analytical thinking person as well as someone who can interpret numbers and make meaningful assessments of them for the sales leadership
2. Demonstrated initiative in an unstructured environment with multiple projects & priorities
3. Strong leadership and communication skills
4. Proven ability to work in a team environment
5. Expertise with Microsoft products (especially Excel and PowerPoint)
6. Fluent in English

Detailed Description and Job Requirements 

1. Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
2. Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
3. Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.