Business Performance Manager at Equity Bank Kenya

Job Purpose

As the Business Performance Manager, you will be responsible for monitoring existing and new business initiatives, strategy execution, and undertaking performance reporting. The role assists and supports the Group CIO Payments Director to manage and monitor the strategic operations of the team and all initiatives in-flight per the Payments business strategy, through the establishment of routine robust reporting. The position also provides support and assistance in the reporting and monitoring of day-to-day execution activities including the number of projects on-track, outstanding audit items, outstanding risk issues etc.

Qualifications

Job Responsibilities/Accountabilities

• Develop, produce, and deliver presentations to senior leadership.
• Provide support to the Group CIO Payments Director in achieving the unit’s Strategic Plan including reviewing performance against the strategic objectives and tracking the team’s work plan by division.
• Lead in developing business performance scorecards, Key Performance Indicator (KPI) goals, analyses and reviews for regular reporting on the team’s performance. KPIs will also reflect the efficiency, effectiveness, and continual improvement of service delivery.
• Provide recommendations for driving enhanced performance using business change models to estimate current process capabilities, analyse performance measures, identify improvements, and quantify outcomes.
• Coordinate inputs on planning and performance from the various Payments Tech Business departments.
• Prepare a monthly performance pack and prepare minutes with follow up actions emanating from the monthly performance meeting.
• Prepare quarterly performance reviews for senior management.
• Work with the Data Office to develop, inspect, mine, and model data to raise productivity, improve decision making and identify product/market opportunities to gain competitive advantage.
• Work with the Research and Development team to keep abreast with and where agreed, adopt latest innovation trends e.g., solutions/work efficiency models etc.
• Work closely with the technical product management team to analyse critical product delivery practices, identify efficiencies attainable through process alignment and/or improvement.
• Coordinate the closure of key audit and risk issues with respective departmental heads, and ensure the team is aware of key fraud and risk requirements.
• Prepare an action log for weekly stand-up meetings and make follow-ups for action implementations and updates.
• Provide support to the Group CIO Payments Director in the preparation and coordination of submissions as required (business planning proposals, resourcing, budget updates).
• Assist with the unit’s budget preparation and monitoring, including preparation of reports to key stakeholders.
• Establish and maintain communication links/processes/systems, and drive cross-functional collaboration with relevant key units and senior stakeholders e.g., the Group CIO’s office.
• Contribute to department/ad hoc tasks.
• Degree level qualifications in business and/or project management or a related discipline.
• Min. 5-10 years working experience and/or a proven track record with performance management and business planning/management (financial management and KPI reporting experience).
• Minimum three years supervisory or managerial experience.
• Experience in development of budgets, schedules, and performance standards.
• You have strong analytical skills, a passion for numbers.
• Advanced skills in developing captive presentations, with experience using visualisation tools.
• Ability to generate error-free reports, charts, and graphs.
• Demonstrated ability to build relationships across a matrix organization, responding quickly to change and adapting/operating in an ambiguous environment.
• You must be strong on coordination, have good interpersonal skills and teamwork capabilities as well as individual drive.
• Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
• You are pro-active and focused on execution and can communicate across all levels of the organization.
• Furthermore, you should be comfortable with meeting short deadlines and can deliver a quality product in a timely manner.
• Knowledge of performance management strategies and tools.
• Understand the project management lifecycle and ability to track and report against milestones in a professional and consultative manner.
• Advanced proficiency level in Microsoft Office, MS Project, Visio, web-based and job specific software applications.
• 10+ years of professional experience.
• 5+ years of professional experience in business performance management.
• Must demonstrate an understanding of financial services.
• Bachelor’s Degree or equivalent experience is required.