In this role, you have the opportunity to contribute to the solutions transformation in Philips. Be part of the Service Capability Design Team for Service Delivery related activities that are involved in delivering quality services to customers. These activities include everything from Customer call through to Customer Invoice, full end to end service operations, and the associated processes. You will use your process design experience to impact the lives of patients daily.
You are responsible for
You are a part of the team that contributes to the Request2Resolution program by providing best in class processes, systems and other Philips Business Systems elements for the areas that have been identified as differentiators. You will work Globally with a team of BPE for utilise expertise in process design, lean, six sigma coupled with technical field experience and Customer Services to implement Continuous Improvement Process for Service Delivery related activities
To succeed in this role, you should have the following skills and experience
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