Logbook Dispatch Agents at Mogo Finance

What you will do:

• Handling logbook transfer task.
• Calling the clients to transfer/discharge the logbooks and collect the logbooks at the branches.
• Submit retrieval request through the task, retrieve the logbooks from the store.
• Ensure all the transferred logbooks are dispatched to the branches for collections by the clients.
• Ensure all the dispatched logbooks are uploaded on the app by the branches and the respective clients are contacted to pick the logbooks.
• Ensure branches use the app to give away the logbooks and the clients accept the transfer process.
• Ensure all walk-in clients are served on time.
• Handle complaints for walk in customers related to logbooks and escalate to the relevant department if no solution.
• Retrieve the logbooks for walk-in customers.
• Ensure client’s sign the logbook collection form and accept transfer before handing over the logbook.  

What you will need:

• Diploma/Degree in Business Administration, or related field.
• Relevant experience.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.