Business, Process & Risk Analyst at I&M Bank

PURPOSE:

To drive business process optimization through working with senior leaders and stakeholders to gain an in-depth understanding of critical business requirements and developing innovative solutions for operational and strategic changes and mitigate risks related to the daily operations within Shared Service Centre.

PRIMARY RESPONSIBILITIES:

• Evaluate business processes, anticipate requirements, identify areas for improvement, and develop and implement solutions.
• Lead ongoing reviews of business processes and developing optimization strategies.
• Perform requirements analysis, conduct forums and presentations to share ideas and findings.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Coordinate and perform user acceptance testing.
• Coordinate process optimization initiatives, develop project plans, and monitor performance and ensure timely completion.
• Develop & maintain inventory of process documentation for all processing units in Shared Service Centre with appropriate version control and trigger for process reviews where such reviews are required on pre-defined periods.
• Prioritize initiatives based on business needs and requirements serving as a liaison between stakeholders and users.
• Review business processes to identify areas of potential improvement or weakness in risk management controls.
• Conduct internal reviews to evaluate compliance with internal controls and regulatory requirements, analyze incidents in timely manner.
• Coordinate risk management forums for all units within Shared Service Center to provide a consolidated risk profile for the department.
• Implement and maintain a controls monitoring framework  to and procedures for identifying, assessing, managing, and reporting operational risks within an organization.
• Assess the potential impact of operational risks on the department’s ability to meet its goals and objectives.
• Conduct regular training sessions on operational risk management best practices for employees within the departments.

PERSON SPECIFICATIONS

• Bachelor’s degree in a Business-related field from a recognized institution.
• Certification in project management and/or process re-engineering.
• A minimum of 5 years of experience in business analysis and operational risk management.
• Thorough knowledge of Banking Operations and application of process workflows.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.